Senior Director, Operations

🕒 Maio 8

🏄 California – Remoto

🏄 California – Remote

💵 $125.000 - $140.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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WellBiz Brands, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1983

💄 Beleza

🧘 Bem-estar

Beauty • Wellness • Franchising

A WellBiz Brands, Inc. é uma líder em negócios baseados em experiências que visam mudar vidas. Através de cinco marcas de franquias distintas, incluindo Amazing Lash Studio®, Drybar®, Elements Massage®, Fitness Together® e Radiant Waxing™, a empresa opera mais de 750 locais. A WellBiz foca em franquear marcas de consumo orientadas para o crescimento que oferecem experiências excepcionais baseadas em serviços, refletindo seus valores fundamentais de diversão, propriedade, respeito, paixão e integridade. A empresa se dedica a atender às necessidades dos consumidores conscientes de saúde e beleza, oferecendo serviços de qualidade que melhoram seu estilo de vida e bem-estar.

Descrição

• Drive franchisee engagement, operational consistency, and unit-level economic performance across the Drybar system. • Coach franchise owners on revenue growth, profitability, staffing, membership performance, and guest experience. • Lead and develop a team of Directors, Senior Managers, and Managers supporting the Drybar franchise network. • Establish accountability, coaching standards, and operational alignment across the team. • Oversee operational execution of brand initiatives, programs, and strategic priorities. • Partner cross-functionally with internal teams to support successful project management and rollout execution. • Build strong relationships with franchise owners through consistent communication, visibility, and partnership. • Lead operational meetings, webinars, business reviews, and franchisee engagement forums. • Analyze business performance metrics and KPIs to identify opportunities and operational risks. • Drive continuous improvement initiatives that support franchisee success and operational scalability. • Maintain regular travel and field visibility across the Drybar system.

🎯 Requisitos

• Bachelor’s degree in Business, Operations, Management, or related field preferred. • 7+ years of franchise operations, multi-unit leadership, or field support experience. • 3+ years of experience leading and developing operational support teams. • Demonstrated experience coaching franchise owners or multi-unit operators on business performance and profitability. • Experience supporting beauty, wellness, retail, hospitality, or service-based franchise systems preferred. • Multi-unit operational leadership experience is strongly preferred • Proven leadership, coaching, and mentoring experience • Strong business and operational acumen with the ability to analyze performance metrics and identify opportunities for growth • Excellent communication and presentation skills, both written and verbal • The ability to prioritize, stay organized, and adapt quickly in a changing environment • Confidence in navigating difficult conversations and influencing others toward action • A collaborative, solutions-oriented mindset with high attention to detail • The ability to remain calm and effective under pressure and tight deadlines • Proficiency with Microsoft Office and general computer applications

🏖️ Benefícios

• Flexible time off and holiday schedule • Medical, dental, vision, and life insurance • Health Savings Account • Flexible Spending Account • 401K match • Monthly allowance for spending at WellBiz Brands, Inc. owned brands • Cell Phone reimbursement • Free Employee Assistance Plan