Account Executive

🕒 Julho 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $58.500 - $70.800 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍💼 Executivo de Contas

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WEX

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1983

🏥 Saúde

📦 Logística

✈️ Turismo

💰 $310.000.000 Post-IPO Debt em 2020-06

Healthcare • Logistics • Travel

A WEX é uma plataforma global de comércio especializada em diversas soluções empresariais para enfrentar desafios operacionais. A empresa oferece serviços de gestão e mobilidade de frotas por meio de seus sistemas de cartões de combustível, com soluções completas de gestão de frotas e analytics. Além disso, foca em soluções de pagamentos para empresas que simplificam processos em diferentes setores, aumentando a eficiência e a segurança. A WEX também atua na administração de benefícios aos colaboradores, ajudando as organizações a gerenciar com eficácia contas de saúde e de reembolso. Seu portfólio diversificado atende a inúmeros segmentos, com ênfase em inovação, sustentabilidade e soluções eficazes para o crescimento dos negócios.

Descrição

• Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts • Build deep, long-term relationships based on trust, transparency, and shared goals • Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies • Champion client success through regular touchpoints, planning sessions, and business reviews • Take full ownership of account growth and retention, directly contributing to increased ARR for WEX • Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs • Lead the renewal process, ensuring timely execution and clear demonstration of value • Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps • Guide clients through best practices and advanced product features to maximize value • Develop enablement plans that support customer-specific business outcomes • Drive consistent product utilization to ensure adoption and prevent churn • Act as the single point of accountability for issue resolution and client satisfaction • Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely • Proactively share relevant product updates, enhancements, and news • Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements • Maintain accurate records of client status, activity, and opportunities • Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion • Continuously contribute to the evolution of customer success strategies, playbooks, and best practices

🎯 Requisitos

• Minimum 3-5 years of Customer Success or Account Executive experience • Bachelor’s degree or equivalent relevant experience • Advanced knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, and FMLA Billing preferred • Strong understanding of Savings & Spending and COBRA regulatory requirements • Proven track record of managing client relationships and driving account growth • Experience with renewals, expansions, and achieving retention and revenue targets • Excellent communication, presentation, and relationship-building skills • High accountability mindset—you take ownership, deliver results, and build trust • Ability to work cross-functionally and manage multiple priorities independently • Proficiency in CRM and client engagement platforms (e.g., Salesforce)

🏖️ Benefícios

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement