Account Executive, Career Colleges

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.400 - $89.533 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍💼 Executivo de Contas

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Wiley

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

📚 Educação

🔬 Ciência

Education • Science

A Wiley é uma empresa global de serviços de publicação e informação que conecta pesquisadores, educadores, estudantes e profissionais por meio de periódicos acadêmicos, livros, conteúdo digital e plataformas de aprendizado. Ela opera a Wiley Online Library com milhares de periódicos, obras de referência e livros, fornece livros didáticos e materiais de curso (incluindo aluguel e acesso digital), e oferece ferramentas e serviços de publicação, suporte à pesquisa e com tecnologia habilitada por IA para instituições acadêmicas, equipes de P&D, sociedades e corporações. A Wiley promove a descoberta de pesquisa e o aprendizado profissional combinando conteúdo confiável com plataformas tecnológicas, licenciamento e serviços de desenvolvimento.

Descrição

• Manage all aspects of a focused portfolio of non-traditional and for-profit accounts across Wiley’s offerings, including Alta, WileyPLUS, zyBooks, and ebooks • Own the full customer lifecycle from pipeline management and contract execution through onboarding, training, and ongoing customer success • Maintain and grow Wiley business through new adoptions, edition rollovers, and digital expansion • Manage Salesforce opportunities and track revenue and gaps using PowerBI/Mode • Own contracts and billing, manage renewals, ensure billing accuracy, and coordinate revenue reporting • Lead course setup and deliver live training for Tier 1 and Tier 2 customers • Provide self-help resources and automated onboarding support for Tier 3 customers • Configure courses accurately and provide hands-on LTI 1.3 support for LMS administrators • Consult with instructors on course implementation and curriculum design • Serve as primary contact for customer needs and conduct regular check-ins with decision makers • Deliver white-glove service to VIP accounts and proactively address at-risk customers • Coordinate technical issue resolution with Wiley support and follow up on outcomes • Collaborate with product, marketing, finance, support, teammates, and manager • Attend internal meetings, share account trends, complete team projects, and adapt workflows as the team grows

🎯 Requisitos

• Bachelor’s Degree required • Industry experience in higher education publishing strongly preferred • Demonstrated ability to manage the full customer lifecycle: sales, onboarding, training, and retention • Ability to learn and present digital products across disciplines and modalities • Effective communication, relationship-building, and follow-up skills • Problem-solving skills • Highly organized with strong attention to detail and ability to manage accounts independently • Experience working within complex organizations and managing multiple stakeholder relationships • Proficiency in Google Suite, MS Office Suite, and Salesforce • Comfortable with LMS platforms and LTI integrations, or able to learn quickly • Ability and willingness to use video conferencing and screen-sharing technology • Strong time and schedule management skills • Ability to manage varied customer personalities with professionalism and patience • Willingness to travel approximately 5–10% per year

🏖️ Benefícios

• Meeting-free Friday afternoons • Professional development opportunities • Robust employee programming to foster community, learn, and grow • Comprehensive benefits package • Continual learning and internal mobility • Support for health and well-being • Competitive compensation • Reasonable accommodation for applicants and employees with disabilities