Director, Account & Relationship Management

🕒 Julho 23

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $137.900 - $246.350 / ano

⏰ Tempo Integral

🔴 Especialista

🧑‍💼 Executivo de Contas

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Wolters Kluwer

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1836

🏥 Saúde

⚖️ Jurídico

💼 Consultoria

Healthcare • Legal • Consulting

A Wolters Kluwer é uma fornecedora global de informações profissionais, soluções de software e serviços voltados para clínicos, enfermeiros, contadores, advogados, bem como para os setores fiscal, financeiro, de auditoria, risco, compliance e regulatório. A empresa está comprometida em ajudar os profissionais a aprimorar seus fluxos de trabalho, melhorar a tomada de decisões e resolver problemas complexos com confiança. A Wolters Kluwer atende clientes em mais de 180 países, oferecendo soluções especializadas que sustentam a saúde, prosperidade, segurança e direitos legais. Com mais de 21. 000 funcionários em vários países, a Wolters Kluwer continua a impulsionar a inovação e o progresso nos campos em que atua.

Descrição

• Lead the global Account Management organization responsible for protecting and growing recurring revenue across the installed customer base. • Carry and achieve annual renewal and expansion quotas. • Establish annual and quarterly business plans that deliver Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Expansion ARR objectives. • Develop accurate forecasts and maintain disciplined pipeline management for all renewal and expansion opportunities. • Create a high-performance culture focused on accountability, execution, and measurable business outcomes. • Develop comprehensive account strategies for the company's largest and most strategic global customers. • Build trusted executive relationships with General Counsel, Chief Legal Officers, Legal Operations leaders, Procurement, Finance, IT, and executive sponsors. • Lead Executive Business Reviews that demonstrate measurable business value and align customer priorities with WK ELM's strategic roadmap. • Identify opportunities for cross-sell, upsell, geographic expansion, business unit expansion, and adoption of additional products and AI capabilities. • Act as executive sponsor for strategic customer relationships and lead executive engagement plans for key accounts. • Lead the modernization of legacy commercial agreements to better align with current products, pricing strategies, and customer business needs. • Own strategic renewal planning across the global customer portfolio.

🎯 Requisitos

• Bachelor's degree required; MBA preferred. • 10+ years of enterprise software, SaaS, or technology services experience. • 5+ years leading Account Management, Strategic Account Management, Enterprise Sales, or Customer Growth organizations. • Demonstrated success carrying and achieving significant recurring revenue, renewal, and expansion quotas. • Extensive experience negotiating complex enterprise software and services agreements. • Experience managing Fortune 500 and multinational customer relationships. • Strong financial and commercial acumen. • Experience leading organizational transformation.

🏖️ Benefícios

• Medical, Dental, & Vision Plans • 401(k) • FSA/HSA • Commuter Benefits • Tuition Assistance Plan • Vacation and Sick Time • Paid Parental Leave