Senior Manager, Strategic Operations

🕒 Abril 9

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $150.000 - $165.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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WorkWave

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1984

☁️ SaaS

🚗 Transporte

🤝 B2B

SaaS • Transport • B2B

WorkWave é um provedor líder de software de gestão de serviços de campo, projetado para aumentar a eficiência de empresas em uma ampla gama de indústrias. Suas soluções de software simplificam operações, otimizam fluxos de trabalho e melhoram a experiência do cliente. Os produtos da WorkWave incluem software de CRM e ERP, gestão de operações de campo, roteamento e agendamento, faturamento e pagamentos, além de soluções de fintech e marketing. Com ferramentas adaptadas para indústrias como controle de pragas, limpeza, HVAC, cuidado de gramados e entrega, a WorkWave visa apoiar as empresas no aumento da eficiência operacional e na satisfação do cliente por meio de soluções impulsionadas por tecnologia.

Descrição

• Strategic Transformation & AI Adoption: Identify and champion high-impact automation and AI opportunities (e.g., routing optimization, self-service support) and design end-to-end operational models that scale across core systems. • Cross-Functional Diagnostics: Conduct "deep dives" into departmental friction points to uncover root causes—distinguishing between process gaps, data integrity issues, and behavioral hurdles. • Business Requirements & Scoping: Translate vague executive requests into disciplined business requirement documents (BRDs), including success metrics, testable acceptance criteria, and clear "in-scope/out-of-scope" definitions. • Change Management & Adoption: Design and execute strategies to ensure high user adoption of new tools and processes, focusing on the human element of digital transformation. • Intake Governance: Act as the primary filter for the Systems/IT intake queue, prioritizing high-value initiatives and providing data-driven alternatives for low-impact requests. • Operational Liaison: Serve as the primary business-facing lead, collaborating with Business Systems, IT, and Data Engineering to ensure technical builds align with business intent.

🎯 Requisitos

• SaaS Operations Expertise: Deep understanding of the SaaS "Lead-to-Cash" lifecycle and the interdependencies between Sales, Finance, and Customer Success. • Strategic Consulting Background: Proven experience in a strategic consulting role or an in-house "Center of Excellence" environment. • Influential Leadership: Demonstrated ability to push back on senior stakeholders and drive alignment across conflicting departmental priorities. • Business Systems Literacy: Functional understanding of CRM (Salesforce) and ERP (NetSuite) concepts, with the ability to discuss technical trade-offs without owning the code. • Experience: Minimum of 8+ years in business operations, strategic planning, or digital transformation. • AI/Automation Track Record: Experience implementing or championing AI use cases with a pragmatic focus on value and risk measurement. • Education: MBA or equivalent professional experience in Business Administration or Technology Management. • Certifications: PMP, Lean Six Sigma, or Salesforce/NetSuite functional certifications are a plus.

🏖️ Benefícios

• Employees can expect a robust benefits package, including health and dental and 401k with company match • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community