Strategic Account Manager

🕒 Julho 1

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Workyard

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏗️ Construção

📦 Logística

☁️ SaaS

💰 $6.900.000 Venture Round em 2020-01

Construction • Logistics • SaaS

A Workyard é uma empresa que fornece software de gerenciamento de força de trabalho projetado especificamente para as indústrias de construção, serviços domiciliares e manutenção de propriedades. Este software oferece funcionalidades como rastreamento de tempo via GPS, agendamento de tarefas, acompanhamento de obras, cálculo de custos, conformidade trabalhista e integração com sistemas existentes. A Workyard visa aumentar a produtividade, melhorar a precisão na folha de pagamento e faturamento, além de reduzir encargos administrativos para empresas com equipes distribuídas. Com seu design intuitivo, capacidades de relatório e serviços de suporte, a Workyard ajuda as organizações a gerenciar suas operações de campo de maneira eficaz e eficiente.

Descrição

• Manage relationships with Workyard's top 150-200 accounts, the highest-MRR customers in the business. • Develop project-level knowledge of how each customer operates and where Workyard delivers value for them. • Build trusted relationships with key stakeholders and serve as the executive advisor for the account. • Act as the Voice of the Customer within Workyard, surfacing customer needs and feedback to the Engineering, Sales, and Marketing teams, and advocating internally for accounts that need support. • Proactively engage accounts to identify and address churn risk early. • Identify upsell and cross-sell opportunities and close them at or above forecast. • Negotiate renewals and drive multi-year agreements. • Develop external growth opportunities such as referrals, testimonials, case studies, and white papers. • Manage every renewal in the book, tracking upcoming contracts, account health, and risk well in advance to ensure on-time, full-value renewals. • Identify accounts ready to expand (additional crews, features, or usage) and build the business case while the value is clear. • Take advantage of the post-implementation value to convert monthly customers to annual, find more upgrade opportunities, and/or get referrals. • Develop and refine playbooks that make account management repeatable and scalable as the book grows. • Partner with and mentor other account managers, sharing strategies and best practices. • Contribute to a collaborative, high-standard team culture consistent with Workyard's CS culture standards.

🎯 Requisitos

• Proven track record managing a book of business and meeting retention and expansion targets, ideally in B2B SaaS. • Demonstrated ability to work independently, setting priorities and managing a pipeline with minimal direction. • Strong executive presence, with the ability to advise senior stakeholders such as owners and VPs. • Strong commercial instincts, with the ability to identify and close growth opportunities. • Clear, direct communication skills. • Experience selling to or supporting contractors, trades, or construction businesses (preferred). • Experience owning both renewals and expansion within a single role (preferred).

🏖️ Benefícios

• Comprehensive benefits including Aetna medical, dental, and vision coverage • Flexible Spending Accounts (FSA) • Teladoc virtual care • One Medical membership • Kindbody family-building support • Employee Assistance Program • 401(k) retirement plan through Empower • Pre-tax commuter benefits (for those based in our San Francisco office)