Director of Account Management

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🕒 Outubro 9

🔔 Pennsylvania – Remoto

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⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of World Travel

World Travel

51 - 200 funcionários

Fundada em 1959

💼 Consultoria

🏨 Hospitalidade

📦 Logística

Consulting • Hospitality • Logistics

A World Travel é uma agência de viagens familiar fundada em 1959 que fornece gestão de viagens corporativas, planejamento de férias e serviços de viagens para grupos e eventos. Eles oferecem soluções personalizadas e habilitadas por tecnologia para empresas de todos os tamanhos, incluindo equipes de conta designadas, suporte ao viajante 24 horas por dia, 7 dias por semana, tarifas negociadas e expertise em reuniões, eventos, serviços aéreos para grupos, viagens para cinema & TV e esportes. Para clientes de lazer, eles oferecem serviços personalizados de consultoria de viagens para férias, cruzeiros, luas de mel, casamentos de destino, reuniões familiares e viagens de interesse especial. A empresa enfatiza o serviço ao cliente, relacionamentos de longo prazo e uma mistura de suporte presencial e ferramentas digitais para viajantes.

Descrição

• Lead, coach, and develop a high-performing account management team • Establish expectations, provide coaching, and support client consultations, business reviews, presentations, and complex issue resolution • Build and maintain relationships with travel managers, program leaders, and executive sponsors • Serve as a senior point of contact for strategic client discussions, escalations, and relationship management • Understand client business objectives, identify opportunities, and recommend solutions to improve program performance and business outcomes • Collaborate with Operations, Client & Consulting Services, Business Solutions, and other internal teams • Use reporting, insights, industry knowledge, trends, and business metrics to address risks and support decision-making • Drive client satisfaction, retention, long-term loyalty, operational excellence, and business growth • Foster accountability, continuous improvement, and client-focused decision-making

🎯 Requisitos

• Leadership experience in corporate travel management, consulting, account management, customer success, or a related client-facing environment • Experience developing and coaching teams responsible for client retention, service delivery, and relationship management • Ability to build credibility with senior client stakeholders and executive sponsors • Consultative approach to understanding client needs and delivering meaningful solutions • Strong business judgment, communication, and relationship-building skills • Ability to use data and insights to inform decisions, solve problems, and improve performance • Professional home office environment • Ability to travel independently, including occasional overnight travel • Role is open to candidates based in the Philadelphia area or remotely within the Eastern or Central Time Zones

🏖️ Benefícios

• Flexible remote work • Regular travel for client meetings, company events, conferences, and industry gatherings • Professional home office environment • People Operations accommodation support

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