Patient Coordinator

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WOW Remote Teams

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2021

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A WOW Remote Teams é uma empresa que conecta empresas a profissionais virtuais de alto nível da América Latina, incluindo assistentes virtuais, especialistas em marketing digital, desenvolvedores de software, designers gráficos e muito mais. Seus serviços ajudam as organizações a economizar em despesas salariais ao mesmo tempo em que oferecem talentos bilíngues e pré-avaliados. Com foco em processos de contratação ágeis, os clientes podem receber indicações de candidatos em apenas três dias, tornando a WOW Remote Teams uma solução econômica para escalar equipes com eficiência.

Descrição

• Conduct outbound calls to eligible patients to introduce available care management programs. • Clearly explain Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Transitional Care Management (TCM), Behavioral Health Integration (BHI), and other care management services in a compassionate and easy-to-understand manner. • Educate patients about program benefits, answer questions, and obtain documented patient consent in accordance with Medicare regulations. • Follow up with patients regarding appointments, missed visits, and ongoing care plans. • Verify Medicare and commercial insurance eligibility before patient enrollment. • Confirm active insurance coverage, payer information, patient demographics, and primary and secondary insurance details. • Identify patients who qualify for Medicare care management programs and ensure all payer eligibility requirements are met before services begin. • Review insurance updates and communicate any discrepancies to the billing team. • Accurately enter and update patient demographics, insurance information, provider details, referrals, physician orders, and other required information in Athenahealth. • Document all patient interactions, outreach attempts, enrollment activities, and care coordination efforts within the EMR. • Upload and organize supporting documentation while maintaining complete, accurate, and HIPAA-compliant patient records. • Review documentation for completeness, resolve discrepancies, and maintain the integrity of patient data. • Maintain professionalism, confidentiality, and exceptional customer service during every patient interaction.

🎯 Requisitos

• Previous experience in a healthcare administrative, patient coordination, medical office, or similar role. • Strong English communication skills, both verbal and written. • Excellent customer service and patient communication abilities. • Experience with insurance verification, particularly Medicare and commercial insurance plans. • High level of accuracy with data entry and documentation. • Ability to multitask while maintaining exceptional attention to detail. • Strong organizational and time management skills. • Comfortable working independently in a fully remote environment. • Commitment to maintaining HIPAA compliance and patient confidentiality. • Experience using Athenahealth is highly preferred. • Medical background is preferred. • Bilingual English and Spanish is preferred. • Experience supporting patient care management programs is a plus. • Knowledge of CCM, RPM, TCM, BHI, or similar healthcare programs is an advantage. • Fast and accurate typing/data entry skills. • Familiarity with EMR/EHR systems.

🏖️ Benefícios

• Full-time position. • 100% remote opportunity. • Work with an innovative healthcare organization focused on improving patient care. • Professional growth within the healthcare technology industry.