TeleHealth Hearing Care Provider

Vaga não está no LinkedIn

🕒 Julho 22

🗽 New York – Remoto

🗽 New York – Remote

💵 $60.000 - $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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WSAudiology

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2019

🏥 Saúde

🏭 Manufatura

⚕️ Seguro de Saúde

Healthcare • Manufacturing • Healthcare Insurance

A WS Audiology é uma empresa global que oferece aparelhos auditivos inovadores e serviços de saúde auditiva. Operando em mais de 130 países, a WS Audiology está comprometida em melhorar a qualidade de vida e as oportunidades econômicas ao restaurar o milagre da audição para milhões de pessoas a cada ano. A empresa se concentra em desbloquear o potencial humano com suas soluções auditivas de ponta, com o objetivo de ser a empresa de aparelhos auditivos mais inovadora do mundo. Com uma força de trabalho de 12. 000 funcionários em 45 escritórios, a WS Audiology promove um ambiente de trabalho colaborativo e inclusivo, dedicado a atender clientes e profissionais com produtos de cuidados auditivos acessíveis e convenientes.

Descrição

• Hybrid role that exhibits innovative approaches to client care • Expectation of 90% HearAssist working environment Statewide, 10% in local and surrounding Centers • Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care • Meets minimum NPS score of 75 • Perform routine follow-ups, clean and checks and hearing aid repairs • Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories • Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely • Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment • Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today • Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG) • Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients • Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives • Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology • Generates own leads through outbound calling • Builds local community to generate service demand and support marketing campaigns • Successfully completes one community outreach and/or physician marketing per quarter • Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

🎯 Requisitos

• Experience in a client-centric, Audiology or Hearing Aid Specialist role • Ability to pay close attention to detail with a high degree of accuracy • Basic or advanced written communication skills • Experience with customer service and grievance resolution • Ability to communicate detailed or technical information clearly, accurately and concisely • Ability to work quickly, accurately and independently in a fast paced environment • Expectation to have applications to Multi-State Licensing prior to start date • 1-5 years of experience preferred • Active state license in Audiology and/or hearing aid dispensing • Gaining Multi-State Licensure required

🏖️ Benefícios

• Comprehensive Benefits Package • Paid Holidays & PTO Policy • 401k Matching Program • Tuition Reimbursement • Employee, Family & Friends Hearing Aid Discount Program • Service Days & Diversity, Equity & Inclusion Initiatives