Regional Services Manager

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🕒 Julho 11

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Xylem

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

A Xylem é líder global em tecnologias avançadas, soluções e serviços que abordam os maiores desafios hídricos do mundo. Permitem que nossos clientes melhorem drasticamente a maneira como a água e a água residual são usadas, geridas, conservadas, reutilizadas e devolvidas à natureza. Em todos os níveis, nossa equipe global está comprometida com acesso, equidade, inclusão e diversidade. Nosso objetivo é que todos os nossos colegas se sintam envolvidos, respeitados, valorizados, conectados e livres para expressar suas ideias e serem autênticos. Se você é apaixonado e entusiasmado por resolver questões hídricas, queremos ouvir você. #VamosSolucionarÁgua

Descrição

• Lead, mentor, and develop a regional team of Project Managers and Application Engineers across Canada • Assign resources to projects and field maintenance work based on workload, technical complexity, and customer priorities • Drive talent development using the CPG process and foster a culture of technical excellence and customer focus • Manage performance, conduct reviews, and support career growth for direct reports • Effectively manage a remote, multidisciplinary team and drive culture change across the regional organization • Oversee installation, service, and warranty execution of utility distribution, Smart Grid, and AMI projects within the Canadian region • Coordinate all customer and project activities including system acceptance, maintenance, and warranty services • Monitor project activity, address customer service and field maintenance issues, and ensure adherence to schedules and budgets • Lead pre-award coordination, contract and SOW development, and review • Ensure all project phases are documented appropriately and executed in line with company and customer standards • Provide technical direction on AMI (Sensus FlexNet) system performance, optimization, and reliability • Guide the team in troubleshooting and resolving complex issues across head-end systems and network components • Champion preventive maintenance plans (daily, weekly, monthly), system health monitoring, and meter read performance improvements • Recommend and approve system improvements, over-the-air upgrades, and hardware enhancements • Oversee backend data flow analysis to diagnose and resolve deployment issues • Ensure compliance with data security, privacy, and regulatory standards relevant to Canadian utility operations • Architect customer solutions by leveraging expert knowledge of Sensus services and products such as RNI, MDM (Sensus Analytics), AMR Reading (Sensus EasyLink), and required integrations • Serve as the senior point of escalation and primary customer interface for the Canadian region • Represent the region across business development phases: RFP, shortlist, customer contract negotiations, and endpoint installation contractor SOWs • Build strong strategic relationships across Sensus organizations including Sensus Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management • Align closely with Canadian Distributor to drive resolution of post-sales technical issues • Provide project status reporting to senior management and lead customer conflict resolution

🎯 Requisitos

• Bachelor’s degree in Engineering, Computer Science, or a related technical discipline (or equivalent relevant experience) • 8+ years of combined experience in project management, field service, and/or applications engineering, with at least 3 years in a leadership or people management role • Demonstrated experience in utility distribution services or operations (water, gas, and/or electric) • Strong knowledge of utility operations, business processes, and software platforms including Meter Data Management Systems (MDM) and Customer Information Systems (CIS) • Project management experience covering client relations, budget and scope development, schedule development, and leading cross-functional project teams • Proven ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives • Effective leadership, project management, and negotiation skills • Excellent verbal, written, and interpersonal communication skills in English • Strong analytical, organizational, and presentation skills • Goal oriented, with the ability to work effectively in both field and office environments • Willingness to travel within Canada as required to support customers, projects, and team members

🏖️ Benefícios

• Medical • Dental • Vision plans • RRSP with company contribution • Paid time off • Paid parental leave • Tuition reimbursement