Customer Success Manager

🕒 Junho 29

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XYZ Reality

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🏗️ Construção

🥽 AR/VR

☁️ SaaS

Construction • AR/VR • SaaS

<XYZ Reality> é uma empresa de tecnologia da construção que oferece uma plataforma SaaS de realidade aumentada (AR) de nível engenheiro que traz modelagem de informações de construção (BIM) para o local para controle de qualidade em tempo real, acompanhamento de progresso, instalação e controles de projeto. A plataforma fornece validação objetiva e precisa em milímetros, detecção de conflitos e dados de projeto unificados para ajudar proprietários, empreiteiros gerais e subempreiteiros a reduzir retrabalho, acelerar a entrega e mitigar riscos em projetos críticos como centros de dados, instalações farmacêuticas, aeroportos e pré-fabricação fora do local. A XYZ Reality combina workflows de hardware/software AR, serviços de implantação especializada e integrações para fornecer insights acionáveis em todo o portfólio de construção.

Descrição

• Own the day-to-day client relationship across your assigned projects — acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform. • Drive on-site adoption of the XYZ platform — working directly with field teams to embed the service into daily workflows, remove adoption barriers, and ensure the product is genuinely improving how work gets done. • Be the bridge between site and senior leadership — translating on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs. • Identify risks to client satisfaction or adoption early — flagging issues proactively, coordinating with internal teams to resolve them, and maintaining a high standard of delivery across every project touchpoint. • Support commercial growth — contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and partnering with the Commercial team on client conversations. • Feed real-world insight back into XYZ — sharing client feedback, site observations, and adoption patterns with Product, Operations, and Leadership to help shape how the platform and service evolves.

🎯 Requisitos

• Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning — on major programmes. • Hands-on site experience that gives you genuine credibility with field teams, combined with the communication skills to engage effectively with senior client stakeholders up to VP level. • Comfortable with extensive travel to project sites as a core part of the role — this is a field-facing position, not a desk job. • Curiosity about technology and genuine openness to learn — you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered.

🏖️ Benefícios

• Private medical (incl. dental & vision) • Extra Christmas shutdown days • 15 days PTO + public holidays • Hybrid working • Biannual salary reviews • Summer & Christmas staff parties • Employee referral scheme • Make a real-world impact of revolutionising the construction industry