CRM Specialist

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🕒 Junho 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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LINC

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📦 Logística

🤝 Sem Fins Lucrativos

📚 Educação

Logistics • Non-profit • Education

A LINC é uma empresa que colabora com atores locais para criar mudanças duradouras, focando em áreas como fortalecimento de capacidades, ação coletiva e pensamento sistêmico. Com serviços em consultoria, treinamento e pesquisa, a LINC emprega diversas ferramentas, incluindo análise de rede e mapeamento de sistemas participativos, para aprimorar sistemas locais e compartilhamento de conhecimento. A empresa está ativamente envolvida em projetos financiados pela USAID, como o Programa Global do Trabalho – Futuros Inclusivos, contribuindo particularmente para o pensamento sistêmico e Colaboração, Aprendizagem e Adaptação (CLA). A LINC também se concentra em atividades de monitoramento, avaliação e aprendizagem (MEL), apoiando iniciativas que promovem resiliência, sustentabilidade financeira e desenvolvimento de capacidades locais em várias regiões, incluindo Gana, Etiópia e Nicarágua.

Descrição

• Responsible for managing and optimizing Linc Worldwide's donor database • Bridge the gap between technology and fundraising, ensuring that donor records, volunteer involvement, and event registrations are accurate • Maintain, implement and evaluate the various features of our CRM to optimize use and promote expansion • Understand and manage CRM software (Customer Relationship Management software: Neon CRM) • Work closely with Finance, Donor Relations, Event Planning, and Marketing team members to understand our current use of CRM for donor information, donation collection, and documentation • Work with Donor Relations team to clean, organize, and segment constituent data • Establish new use cases for the CRM to improve fundraising, efficiency, and key metrics tracking • Collaborate with team members to customize automated, personalized communications (thank-you emails for donations, recurring gift reminders, and event follow-ups) • Stay up-to-date with CRM product updates and webinar releases • Make changes to our process and procedures within CRM to utilize these new updates and features • Train team members on updates and use of new features • Update appropriate training handbooks and video resources when necessary • Work closely with the Treasurer/CFO to ensure donation documentation complies with state and federal laws • Monitor dashboards to track fundraising performance, evaluate campaign success, and pull lists for Donor Relations team and Director of Development • Support the Donor Relations and Marketing teams to implement their strategic plans as it pertains to our CRM • Provide additional guidance and assistance with capital campaign planning and implementation with CRM features • Assist with CRM maintenance - troubleshoot glitches, submit 'help tickets' to NeonONE, train LINC volunteers on CRM features, updates, and use

🎯 Requisitos

• Self starter willing to learn through Neon’s Knowledgebase and training videos • Proactive sales and marketing mind who looks to maximize their resources • Excellent communication, multitasking, creative and analytical skills • Proven work experience in sales and management of CRM • Critical thinker and problem-solving skills • Excellent time-management skills, exceptional organizational and technical skills • Proven work experience in sales and management of CRM • Sense of ownership and pride in your performance and its impact on LINC’s success • Ability to learn new CRM system • Ability to handle confidential donor information • Subject to background check

🏖️ Benefícios

• Minimal travel required