Customer Success Manager

🕒 Junho 27

🏰 Missouri – Remoto

🏰 Missouri – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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SS&C Technologies

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1986

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

SS&C Technologies é líder global em tecnologia para serviços financeiros e saúde, reconhecida como a maior administradora independente de hedge funds e de private equity do mundo, além de a maior agente de transferência de fundos mútuos. A empresa oferece um portfólio abrangente de soluções, incluindo gestão de ativos, banking, saúde, seguros e wealth management, alavancando software proprietário e ampla expertise para atender às necessidades operacionais de clientes em diversos setores.

Descrição

• Build long term relationships with customers • Ensure timely renewals, participate in legal negotiations • Serve as customers’ trusted advisor and partner with sales, professional services, legal, finance, engineering, and other teams to advocate solutions • Develop and own customer success strategies, account plans, and best practices • Become proficient in our product and be able to perform setup tasks for customers • With a focus on growth and expansion, own the renewal process of key enterprise accounts • Primary point of contact for customer support • Run and provide performance reports to key clients on a quarterly and annual basis • Coordinate and manage customer escalations • Keep customer executives and business appraised of progress; make sure of timely progress towards resolution; report and escalate issues internally • Be the customer's advocate and represent customers' needs and perspective internally to ensure continued product utilization and expansion

🎯 Requisitos

• College Degree or equivalent experience • 3-5 years Enterprise Customer Success/Account Management/Customer Service or similar experience • Previous experience in a technology company, ideally SaaS • Ability to generate reports, analyze and present data to customers • Computer-savvy, including Excel • Comfortable in a startup setting is ideal • Ability to manage multiple customers simultaneously • Take initiative, be proactive and outcome-driven • Able to communicate both problems and solutions clearly, effectively, and kindly • Stellar problem-solving skills • Know how and when to collaborate and escalate to solve a problem

🏖️ Benefícios

• medical, dental, and vision coverage • a 401(k) plan with company match • paid time off, holidays, and parental leave • professional development reimbursement opportunity