Engineer, L3

🕒 Outubro 13

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷🏻‍♀️ Engenheiro

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Zazz

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2009

💼 Consultoria

📣 Marketing

🔌 API

Consulting • Marketing • API

A Zazz é uma consultoria de tecnologia e serviços de TI guiada por propósito que auxilia empresas a acelerarem a transformação digital por meio de serviços de TI gerenciados, desenvolvimento de software e aplicativos móveis, migração para a nuvem, engenharia de dados e soluções impulsionadas por IA. A empresa também oferece serviços de cibersegurança e segurança gerenciada, aumento de equipe de TI e modelos de entrega de ponta a ponta focados em resultados empresariais seguros, escaláveis e mensuráveis para grandes organizações e clientes governamentais.

Descrição

• Lead execution of client projects from planning through cutover and handoff, including email, data, server, domain, and DNS hosting migrations • Build and follow project plans, runbooks, and cutover checklists • Report project status to the Director of Operations • Support SOW scoping and technical estimates for new project work • Own L3 escalations from the service desk, driving each to resolution and documenting root cause • Troubleshoot complex issues across operating systems, applications, networks, identity, and email flow • Mentor L1 and L2 engineers • Convert recurring escalations into SOPs, knowledge base articles, and automation • Manage procurement, receiving, staging, configuration, and delivery of client hardware assets through the Franklin office • Maintain accurate asset records aligned with client contracts and the PSA • Coordinate with vendors, distributors, and the Director of Operations on orders, lead times, and delivery • Deploy and maintain EDR/XDR, SIEM, MDM, email security, and identity security tooling for clients • Implement controls supporting client compliance requirements and document configurations as audit evidence • Achieve first-year measures including SLA-compliant L3 resolution, on-scope and on-schedule project delivery, repeatable hardware processes, documented knowledge assets, and measurable L1/L2 engineer growth

🎯 Requisitos

• Deep, hands-on experience across Azure, AWS, and GCP • Experience with Active Directory, Entra ID, Okta, and Cisco Duo • Experience with Office 365 and Google Workspace • Knowledge of SCIM, DKIM, DMARC, and SPF • Experience with Windows Server and Linux Server • macOS and Windows desktop operating system support and troubleshooting experience • Experience with RMM and MDM tools • Knowledge of Terminal Services and RDP • Desktop application support experience • Experience with EDR/XDR and SIEM tools • Experience with email security and identity security • Knowledge of routing, switching, firewalls, Wi-Fi, and PoE • Knowledge of VPN, DNS, DHCP, and subnetting • Knowledge of SMTP, MAPI, POP3, and IMAP • Experience with ERP and CRM systems • Experience with EMR and EHR systems • Experience with Power BI and other data analytics tools • Experience with email, data, server, domain, and DNS hosting migrations • Scripting proficiency in PowerShell, CMD, and Bash • Light Java or Node.js helpful • Familiarity with HIPAA, HITRUST, CMMC, NIST, ISO, GDPR, and PCI DSS, and ability to apply them to client environments • Ability to own complex problems through resolution • Clear written and verbal communication with clients and internal teams • Documentation discipline, including SOPs, runbooks, and as-built records • Mentoring and technical leadership • Time management across projects and escalations

🏖️ Benefícios

• Remote position • Full-time employment

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