Customer Success Manager

🕒 Maio 14

🗽 New York – Remoto

🗽 New York – Remote

💵 $75.000 - $80.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Zeta Global

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2007

💼 Consultoria

📦 Logística

✈️ Turismo

💰 Post-IPO Debt em 2024-09

Consulting • Logistics • Travel

A Zeta Global é uma nuvem de marketing impulsionada por IA que aproveita a IA proprietária e trilhões de sinais de consumidores para adquirir, crescer e reter clientes de maneira mais eficiente. A Zeta Marketing Platform (ZMP) oferece um conjunto abrangente de ferramentas, incluindo gerenciamento de dados, plataformas de dados de clientes (CDP), provedores de serviço de e-mail (ESP) e processamento de sinal digital (DSP), para criar experiências personalizadas para clientes e melhorar os resultados de marketing. A Zeta enfatiza o marketing omnichannel, inteligência de cliente e estratégias de marketing orientadas por dados, fazendo parceria com marcas, agências e editoras em todo o mundo para acelerar o crescimento e o engajamento da marca. Sua plataforma é projetada para enfrentar desafios complexos de marketing com soluções para aquisição, crescimento e retenção de clientes por meio de IA preditiva e dados de consumidores acionáveis.

Descrição

• Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth. • Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience. • Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. • Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth. • Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals. • Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance. • Lead client meetings, including weekly status updates and Quarterly Business Reviews- ensuring action items and strategic next steps are documented and executed. • Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs. • Maintain clear documentation of processes, timelines, and deliverables across your accounts.

🎯 Requisitos

• 2-3 years of experience in digital advertising, marketing, or client services. • Strong client management and communication skills, with confidence leading data driven conversations. • Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting. • Comfortable working cross-functionally with technical and non-technical teams. • Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data. • Experience with campaign management tools, platforms, or reporting systems a plus. • Self-starter with a collaborative attitude, eager to learn and contribute. • Willingness to travel as needed.

🏖️ Benefícios

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!