Cloud Integrations Engineer

🕒 vor 10 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💻 Lösungsingenieur

👻 Geisterscore 10%

infoinfo

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of 11:11 Systems

11:11 Systems

1001 - 5000 Mitarbeiter

Gegründet 2020

🤝 B2B

🔒 Cybersecurity

🏢 Unternehmen

💰 Private equity im 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems ist ein Anbieter einer resilienten Cloud-Plattform und verwalteter IT-Services, die darauf ausgerichtet sind, Organisationen bei der Modernisierung, dem Schutz und der Verwaltung ihrer Infrastruktur zu unterstützen. Sie bieten verwaltete öffentliche und private Cloud-Lösungen, hochleistungsfähigen Objektspeicher, Backup (einschließlich Veeam und Cohesity), Disaster Recovery as a Service (DRaaS) und eine Reihe von Sicherheitsservices wie kontinuierliches Risikoscanning, Managed Detection and Response (MDR), Managed SIEM und EDR. Zudem bieten sie Netzwerk-Lösungen (SD-WAN, SASE, Managed Connectivity), Beratung und eine Cloud-Konsole für zentrale Verwaltung an, die sich an Unternehmenskunden und professionelle Kunden richtet.

Beschreibung

• Support and guarantee a positive migration experience for all 11:11 clients • Plan, provision, migrate, and optimize organization cloud-based customers • Drive customer success through effective integration and customer relationship management • Deliver migration services aligned with 11:11 Systems’ integration strategy • Triage incoming migration requests and plan technical requirements with the team • Act as a technical escalation point to resolve customer migration and integration problems • Escalate and collaborate with Operations, Infrastructure, Development, and other internal teams • Own project tickets and ticket escalations within the area of responsibility • Follow company service management best practices • Deliver superior customer service while maintaining professional relationships • Mitigate migration-related incidents and problems • Collaborate with vendors for support needs and escalate customer tickets to vendor support as needed • Enhance team efficiency by taking ownership of new and different requests • Handle company data and information according to data-handling agreements, procedures, and policies • Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements • Perform other duties as assigned • Report to the Manager of Cloud Integrations

🎯 Anforderungen

• Bachelor’s degree in a related field or equivalent work experience required • 4+ years recent experience as a technical, hands-on, enterprise VMware administrator • Extensive knowledge and experience using VMware management tools, including vCenter, vCloud Director, and VMware Configuration Manager • Working experience managing scalable, highly available, mission-critical virtualized VMware infrastructures • Experience implementing and managing multiple virtual environments • Solid understanding of and experience with virtualization technologies such as VMware, OpenStack, and AWS • Understanding of cloud-based infrastructure services such as BaaS, IaaS, and DRaaS • 4+ years of experience as a technical support representative with extensive hands-on troubleshooting • Excellent communication skills, high energy, positive attitude, and aptitude for professional growth • Detail- and goal-oriented with demonstrated technical knowledge and consultative skills • Ability to pursue positive outcomes for assigned tasks independently • Must be able to work in the assigned country without visa sponsorship

🏖️ Vorteile

• Full-time employment • Reasonable accommodation for qualified individuals with disabilities

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