Customer Success Manager

🕒 vor 1 Monat

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $90.000 - $150.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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11:11 SYSTEMS

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems ist ein führender Anbieter von Cloud-Lösungen, der Dienstleistungen wie Managed Public und Private Cloud, Datenschutz, Notfallwiederherstellung und Sicherheit anbietet. Das Unternehmen konzentriert sich darauf, IT-Infrastrukturen für Unternehmen zu modernisieren, die Widerstandsfähigkeit gegen Bedrohungen zu verbessern und das Management durch fortschrittliche Technologien zu vereinfachen. Mit über 40 Jahren Erfahrung nutzt 11:11 Systems seine tiefgreifende Expertise, um Lösungen für verschiedene Branchen wie Bildung, Regierung und Gesundheitswesen anzupassen und so hohe Sicherheits- und Konformitätsstandards für seine Kunden zu gewährleisten.

Beschreibung

• Lead the team to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives. • Ensure that all team members clearly understand the company's vision and goals for customer experience and their respective contributions. • Lead and design long-term account plans, collaborate effectively with cross-functional teams, and drive customer success. • Coordinate with the team and other departments throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints. • Develop and manage essential customer analytics programs, customer health tracking, churn management. • Work with the team to build and improve processes to align with the customers' needs and make the team more effective and efficient. • Provide leadership, management, and ownership of the Customer Success Team. • Develop, maintain, and manage the team to key success metrics.

🎯 Anforderungen

• Bachelor's degree in Business Administration, Computer Science, Information Systems, related field, or equivalent work experience. • 5+ years of Customer Success or Account Management experience with at least 2 years in a leadership role. • 3+ years of technology experience. • Experience managing a team and supporting other managers is desirable. • Strong communication and interpersonal skills. • Customer-centric and team-centric mindset. • Ability to manage multiple projects, activities, and tasks simultaneously. • Ability to identify opportunities for the appropriate and cost-effective investment of financial resources, including staffing, sourcing, purchasing, and in-house development. • Implementing a Customer Success strategy. • Ability to develop and manage client portfolios. • Sustain business growth and profitability by maximizing value. • Must be legally eligible to work without visa sponsorship.

🏖️ Vorteile

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs