Director, Customer Enablement

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Absorb Software

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2003

💼 Beratung

📣 Marketing

🏥 Gesundheitswesen

💰 €59.000.000 Private Equity Round - Absorb LMS im 2017-09

Consulting • Marketing • Healthcare

Absorb Software ist ein KI-gestützter Anbieter von Learning Management Systemen (LMS), der eine cloud-basierte Plattform für unternehmensweites Training, Onboarding, Compliance, Upskilling, Kundenbildung und Partnerunterstützung bereitstellt. Die SaaS-Plattform umfasst Kursautoren, eine umfangreiche Inhaltsbibliothek, Berichterstellung und Analysen, Integrationen mit HCM/CRM-Systemen, E-Commerce für den Verkauf von Kursen und KI-Agenten zur Personalisierung des Lernens und zur Vereinfachung der Administration. Absorb richtet sich an HR-, L&D-, Compliance-, Customer-Success- und Partner-Teams in Organisationen jeder Größe und legt besonderen Wert auf Skalierbarkeit, Sicherheit und messbaren ROI.

Beschreibung

• Drive campaigns, communications, and programs that keep customers engaged, informed about new features, and aware of the full value of the platform. This is not just newsletters — it’s a strategic function that directly impacts retention and expansion. • Build and scale Absorb Academy as the flagship customer education experience — built entirely on our own LMS. Create certification programs, onboarding paths, and advanced training that drive product adoption and serve as a live showcase of our platform’s capabilities. • Own the programs, content, and touchpoints that drive product adoption across the customer base. Partner with Product to identify usage gaps, build adoption playbooks, and ensure customers realize the full value of their investment. This is the foundation of gross retention. • Build a community of customer champions. Create case studies, reference programs, and advocacy initiatives that support sales and marketing while deepening customer relationships. • Partner with GTM and Sales to identify expansion opportunities surfaced through usage data and customer engagement. Create the materials and moments that turn satisfied customers into bigger customers.

🎯 Anforderungen

• 5+ years in B2B SaaS, with at least 5 years leading customer education and enablement at scale • Demonstrated track record of improving net revenue retention through product adoption and customer enablement programs • Experience building customer education or academy programs — ideally using the company’s own product • Strong understanding of product-led growth principles and how to drive adoption without relying solely on CSMs • Data-driven: you use product usage data, health scores, and engagement metrics to prioritize where to invest • Experience in enterprise software (LMS, HCM, EdTech, or adjacent markets preferred but not required) • Cross-functional collaboration: you partner naturally with Product, Sales, and GTM — this role sits at the center of the customer lifecycle • AI fluency: you understand how AI agents and automation can enhance the customer experience and scale enablement

🏖️ Vorteile

• Fully remote-first work with flexible work arrangements 🏡 • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 • New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 • Endless opportunity for career growth and internal mobility 🌱 • Employee driven DE&I programs 🫶