Customer Centric Engineer

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🏄 California – Remote

🏄 California – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👷🏻‍♀️ Ingenieur

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Acryl Data

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2021

🤖 Künstliche Intelligenz

🏢 Unternehmen

☁️ SaaS

💰 €9.000.000 Seed Round im 2021-06

Artificial Intelligence • Enterprise • SaaS

Acryl Data ist das Unternehmen hinter DataHub, der führenden Open-Source-Metadatenplattform für das Management und die Governance von Daten und KI. Mit einer starken Community von über 11. 550 Mitwirkenden strebt Acryl Data an, zum Goldstandard in der Daten- und KI-Governance zu werden, indem das Unternehmen zuverlässige und Compliance-konforme Lösungen bereitstellt. Das Unternehmen ist aus einer Historie der Innovation bei LinkedIn hervorgegangen und wird von renommierten Investoren wie 8VC und LinkedIn selbst unterstützt. Acryl Data konzentriert sich darauf, eine metadatengetriebene Control Plane für Daten zu schaffen, wertvolle Insights von Data Leaders bereitzustellen und mit Unternehmen von Weltrang zusammenzuarbeiten, um Ordnung in das Datenchaos zu bringen.

Beschreibung

• Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack). • Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code. • Ensure our customers achieve fast and lasting success with DataHub. • Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies. • Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality. • Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback. • Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles. • Continuously expand your technical skill set through training, certifications, and self-directed learning.

🎯 Anforderungen

• 5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications. • Expertise and understanding of Python; general understanding of frontend technologies like React, TypeScript, JavaScript, etc.; experience with data pipelines, ELT processes, and the modern data stack. • Proficiency with SQL and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker. • Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP). Understanding of (and experience with) modern orchestration technologies (Kubernetes, GKE, AKE, Docker, etc.) • Experience with UNIX commands and system administration/navigation. • Experience troubleshooting and debugging code in enterprise environments. • Excellent written and verbal communication skills — able to explain technical detail clearly to customers at all levels. • A passion for helping customers succeed and a mindset rooted in collaboration and empathy. • An appetite for working in a fast-paced startup environment. • Bachelor’s degree in Computer Science or equivalent practical experience.

🏖️ Vorteile

• Competitive package: Salary, health benefits, and equity. You’ll have an ownership stake in the company. • Comprehensive health coverage: We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents. • Flexible savings accounts: We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs. • Support for every path to parenthood: Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure. • Time off that works for you: Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.