Regional Performance Manager

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Activate Group Limited

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2015

🚘 Automobilindustrie

🏭 Fertigung

🛡️ Versicherung

Automotive • Manufacturing • Insurance

Activate Group Limited ist ein technologiegetriebener Dienstleister für das Unfallmanagement, der mit führenden Versicherern und Flottenbetreibern im Vereinigten Königreich zusammenarbeitet. Das Unternehmen konzentriert sich darauf, effiziente, kosteneffektive Schaden- und Reparaturprozesse anzubieten, die von der ersten Verlustmeldung (FNOL) bis hin zum Reparaturmanagement und zur Fahrzeugbergung alles abdecken. Mit dem Ziel, durch Technologieeinsatz und ein umfangreiches Reparaturnetzwerk die Schadenprozesse zu optimieren, strebt die Activate Group danach, Stillstandzeiten zu reduzieren und Kosten für ihre Kunden in den Bereichen Privat- und Gewerbelinien zu verwalten.

Beschreibung

• Support and implement the client’s strategic programme objectives within the region. • Ensure all Programme KPIs are achieved across allocated Bodyshops and Dealers. • Identify opportunities to improve business performance, increase repair volume, and enhance profitability; coach Bodyshops on creating and delivering effective Business Improvement Plans. • Ensure Bodyshops report accurately from their BMS and monitor data quality and completeness. • Interpret key performance data (e.g., K2K, average repair cost, parts usage) and support Bodyshops in estimate optimisation. • Produce monthly regional reports and use insights to plan and deliver targeted improvement activity. • Conduct regular Performance Review meetings with Dealers and Bodyshops. • Carry out vehicle inspections and standards audits, reviewing results with Bodyshops to drive continuous improvement. • Manage audit performance to ensure Audit First-Time Pass Rate (FTPR) targets are met. • Complete visit reports and action plans within the Bodyshop portal in a timely and accurate manner. • Proactively promote the manufacturer's programmes, including Preferred Supplier, Accident Management, Total Loss Avoidance, and Insurance Products. • Review customer satisfaction results and ensure all negative feedback is addressed with appropriate rectification actions. • Support Bodyshops in maintaining ADAS calibration capability and compliance as vehicle repair technology evolves. • Monitor Bodyshop compliance with approved paint and refinish standards, including correct product usage and environmental (VOC) regulations.

🎯 Anforderungen

• Extensive knowledge of the automotive and collision repair sectors. • Strong automotive commercial awareness; Aftersales and Dealer experience advantageous. • High analytical capability with the ability to interpret data, identify trends, and generate actionable insights. • Excellent interpersonal, communication, and presentation skills, supported by strong numeracy and literacy. • Highly self‑motivated, organised, flexible, and able to use initiative. • Proven ability to meet agreed targets within strict deadlines. • Strong written, verbal, and listening skills. • Excellent IT proficiency, including advanced skills in MS Excel, Word, and PowerPoint. • Strong understanding and practical knowledge of Bodyshop Management Systems. • Working knowledge of paint and refinish processes, manufacturer approval standards, and ADAS calibration requirements. • Resourceful and proactive approach to problem‑solving. • Excellent time‑management and organisational discipline. • Strong team player with the ability to collaborate effectively with both technical and non‑technical audiences. • Competent negotiator with the ability to influence at all levels. • Full UK Driving Licence. • Recognised body and paint industry qualification (e.g., IMI or ATA accreditation) desirable.

🏖️ Vorteile

• 33 days holiday, including bank holidays • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups • Enhanced maternity, paternity, adoption and shared parental pay • Life assurance at three times your basic salary • Free breakfasts and fresh fruit • A birthday surprise for everyone