Head of Operations

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Aiphoria

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2022

🤖 Künstliche Intelligenz

🤝 B2B

☁️ SaaS

🔥 Finanzierung im letzten Jahr

💰 €34.000.000 Series A - Aiphoria im 2025-07

Artificial Intelligence • B2B • SaaS

Aiphoria ist ein Anbieter von KI-gesteuerten virtuellen Mitarbeitern und einer proprietären Plattform, die multi-kanalige kundenorientierte und Back-Office-Aufgaben automatisiert. Die Aiphoria Pros sind mehrsprachige, multi-modale Agenten (Stimme, Chat, E-Mail, Anrufe), die Support-, Vertriebs-, Inkasso-, Rechts-, Personal- und Marketingworkflows für Unternehmenskunden in Branchen wie Bankwesen, Telekommunikation und E‑Commerce abwickeln. Das Unternehmen bietet Cloud- und On-Prem-Lösungen, Analysen und offene Architektur-Integrationen an, um menschliche Arbeit zu reduzieren, Reaktionszeiten zu verbessern und die Kundenzufriedenheit zu steigern.

Beschreibung

• Lead operational execution across implementations, onboarding, client launches, and production environments • Establish operational processes, controls, escalation paths, and execution standards across the organization • Drive accountability across internal teams and external partners to ensure operational consistency and execution discipline • Maintain operational readiness for platform deployments, workflow changes, and client expansions • Own deployment execution and operational coordination for collection agencies, healthcare organizations, debt buyers, and servicing clients • Build scalable onboarding, implementation, and operational support processes • Ensure operational workflows align with client requirements, staffing models, servicing strategies, and compliance expectations • Maintain strong working knowledge of debt collection regulations including FDCPA, TCPA, Reg F, state regulations, consent management, disclosures, call handling, and operational controls • Partner closely with Compliance and Legal teams to ensure operational processes align with regulatory expectations and client requirements • Support audit readiness, documentation standards, complaint escalation management, and operational governance • Develop operational playbooks, deployment standards, QA processes, workflow governance, and escalation procedures • Identify operational gaps, servicing inefficiencies, workflow risks, and process breakdowns • Drive operational improvements focused on scalability, consistency, compliance, and client outcomes • Coordinate operational testing, release readiness, and production support activities • Act as the operational bridge across Operations, Product, Engineering, Compliance, Client Success, Sales, and executive leadership • Manage relationships with operational leaders, compliance teams, implementation stakeholders, and external partners • Track operational KPIs including deployment timelines, implementation success, workflow efficiency, client adoption, QA trends, and operational risk indicators

🎯 Anforderungen

• 15+ years of operational leadership experience in collections, healthcare revenue cycle, financial services, contact center operations, or other regulated servicing environments • Strong understanding of debt collection regulations, operational compliance requirements, and consumer communication workflows • Experience managing operational teams, implementations, onboarding, and client delivery functions • Proven ability to operate inside regulated, high-volume servicing environments • Strong project management, organizational, and operational leadership skills • Experience coordinating across Compliance, Product, Engineering, Legal, and executive leadership teams • Ability to manage multiple priorities and operational risks in fast-moving environments • Experience supporting operational audits, governance processes, and escalation management • Familiarity with AI enabled workflows, conversational AI, automation platforms, or contact center technologies preferred

🏖️ Vorteile

• 15 days PTO + all federal holidays + 3 sick days • Health insurance reimbursement (ICHRA) • 401(k) • Laptop provided by the company • Participation in Employee Stock Ownership Plan (ESOP)