Staff System Engineer – BizTech

🕒 vor 9 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $180.000 - $225.000 / Jahr

⏰ Vollzeit

🔴 Experte

⚙️ Systemingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Airbnb

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 2007

✈️ Reisen

📦 Logistik

🛍️ eCommerce

💰 Post-IPO Equity im 2020-12

Travel • Logistics • eCommerce

Airbnb ist ein globaler Online-Marktplatz, der Personen, die nach Unterkünften suchen, mit Gastgebern verbindet, die einzigartige und vielfältige Unterkunftsmöglichkeiten, oft in Wohnimmobilien, anbieten. Nutzer können Räume buchen, die von Einzimmerwohnungen bis hin zu ganzen Häusern und Boutique-Hotels reichen. Airbnb bietet zudem Erlebnisse an, bei denen Gäste Aktivitäten buchen können, die von Einheimischen veranstaltet werden, um ein authentisches Reiseerlebnis zu bieten.

Beschreibung

• Architect and hands-on build digital channel engagement solutions, including chat, messaging, omnichannel routing, and agent tooling, integrated with our broader CRM platform. • Serve as the subject-matter expert on digital engagement technologies (e.g., Salesforce Digital Engagement/Service Cloud, CTI, messaging APIs), advising engineering and business stakeholders on platform capability, constraints, and tradeoffs. • Partner with Product, Community Support Operations, and Trust teams to translate engagement strategy and ambiguous business needs into a concrete, multi-year technical roadmap. • Lead technical design reviews and embed engineering best practices, from design through code review to production operations. • Drive the full lifecycle of initiatives, from proof-of-concept and architecture through launch, experimentation, and iteration based on engagement metrics. • Mentor engineers in developing technical and collaboration skills; be the go-to person for technical guidance across the CRM organization. • Contribute to recruiting the right engineers by participating in interviews and building overall team technical culture.

🎯 Anforderungen

• 10+ years of relevant engineering experience, including deep, hands-on subject-matter expertise in digital channel engagement platforms (e.g., messaging, chat, omnichannel routing, CTI/voice integrations, Salesforce Digital Engagement or comparable). • Proven track record building and shipping engagement or CRM products end-to-end, from concept and architecture through launch and iteration, not just maintaining existing systems. • Strong, current hands-on coding ability and experience with architectural patterns for large-scale, high-availability, customer-facing systems. • Experience integrating CRM/engagement platforms (e.g., Salesforce Service Cloud, Digital Engagement) via APIs, event-driven architecture, and CTI/telephony integrations. • Demonstrated ability to translate ambiguous business and product requirements into scalable technical designs and a coherent multi-year roadmap. • Technical leadership experience: setting direction and standards, and driving cross-functional alignment, without relying on formal management authority. • Experience working in a complex, matrixed organization spanning cross-functional and cross-business stakeholders. • Excellent communication skills, with the ability to lead high-level discussions on technology strategy with engineering leaders, product managers, and business stakeholders.

🏖️ Vorteile

• Bonus • Equity • Benefits • Employee Travel Credits