Strategic Program Manager, PMO

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Alkami Technology

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2009

🏦 Bankwesen

💳 Fintech

☁️ SaaS

💰 €300.000.000 Post-IPO Debt - Alkami Technology im 2025-03

Banking • Fintech • SaaS

Alkami Technology ist ein Softwareunternehmen für digitales Banking, das eine cloudbasierte Digital Sales & Service Plattform für Banken und Kreditgenossenschaften bereitstellt. Die Plattform kombiniert Onboarding und Kontoeröffnung (via MANTL), digitales Banking sowie Daten- & Marketinglösungen, um vorausschauende, datengesteuerte Kundenerlebnisse, schnellere Kontoeröffnung, Betrugsschutz, Zahlungsberichte und personalisiertes Marketing zu ermöglichen. Alkami bedient Finanzinstitute (Privat- und Geschäftskunden) und bietet Integrationen, Entwickler-Tools sowie Implementierungsunterstützung, um das Einlagenwachstum zu fördern, die Kundenabwanderung zu reduzieren und die Betriebseffizienz zu verbessern.

Beschreibung

• Lead complex PMO transformation initiatives by planning and executing cross-functional programs that improve operational scalability, governance maturity, and delivery effectiveness across CXG Services • Establish and enhance PMO governance frameworks by evaluating operational needs, defining standards, and implementing scalable processes that improve organizational consistency • Drive implementation methodology evolution by assessing delivery challenges, recommending enhancements, and coordinating adoption of process improvements across client-facing teams • Lead organizational change management efforts by developing rollout strategies, aligning stakeholders, and ensuring successful adoption of new tools, methodologies, and operational practices • Evaluate operational performance and governance effectiveness by analyzing trends, identifying gaps, and recommending strategic improvements that support business objectives • Facilitate resolution of complex operational challenges by assessing dependencies, risks, and competing priorities and coordinating cross-functional mitigation strategies • Influence operational planning activities by partnering with leadership to align transformation initiatives, governance priorities, and scalability objectives across the division • Develop executive-level reporting and operational visibility tools by defining metrics, dashboards, and performance indicators that support decision-making and organizational oversight • Lead process modernization efforts by identifying opportunities for automation, AI-enabled productivity improvements, and workflow optimization that enhance efficiency and user experience • Coordinate enterprise-impacting operational initiatives by managing timelines, stakeholder expectations, resource alignment, and delivery outcomes across multiple functions • Advise stakeholders on governance standards, implementation practices, and operational improvement opportunities by leveraging expertise in PMO operations and organizational effectiveness • Guide development of operational documentation, standards, and training materials by ensuring alignment with governance requirements and business objectives • Build relationships with key partners across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams by influencing outcomes and aligning priorities on complex initiatives • Mentor team members and project contributors by providing guidance on governance practices, program execution, stakeholder management, and operational improvement approaches • Contribute to long-term organizational scalability by identifying systemic operational challenges and leading initiatives that improve consistency, adoption, and delivery maturity

🎯 Anforderungen

• 6–10 years of experience leading complex PMO programs, operational transformation initiatives, implementation governance efforts, organizational change management activities, or process modernization programs within SaaS, fintech, banking technology, or related operational environments. • Bachelor's degree in Business, Project Management, Information Systems, Operations Management, Communications, or a related field. • Advanced experience leading complex PMO governance initiatives and operational transformation programs • Strong knowledge of implementation methodologies, governance frameworks, and organizational change management practices • Ability to evaluate complex operational challenges and develop scalable solutions with broad organizational impact • Experience influencing stakeholders across multiple business functions and levels of the organization • Strong executive communication, facilitation, and stakeholder management skills • Experience developing operational reporting frameworks, performance metrics, and governance visibility tools • Ability to lead process modernization, workflow optimization, and automation initiatives independently • Experience working with project management and collaboration platforms such as Jira, Confluence, Smartsheet, or similar tools.

🏖️ Vorteile

• remote-first environment • unlimited paid time off • 401(k) with employer match