Director of Account Management

🕒 vor 6 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Ancora Education

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2013

📚 Bildung

⚕️ Krankenversicherung

Education • Healthcare Insurance • Professional Development

Ancora Education ist ein Branchenführer in der Bereitstellung von karriereorientierter Bildung und beruflicher Weiterbildung. Mit einem Netzwerk von Institutionen an 22 Standorten und einer Reihe von Online-Angeboten befähigt Ancora Education Einzelpersonen durch Kompetenzentwicklung in verschiedenen Bereichen, darunter Gesundheitswesen, Informationstechnologie, berufliche Handwerke und Betriebswirtschaftslehre. Ihre Mission ist es, erwachsene Lernende und Kooperationspartner aus der Wirtschaft durch flexible Lernlösungen zu inspirieren und zu unterstützen, die den aktuellen Marktanforderungen entsprechen.

Beschreibung

• Conducts both front-line account management activity and is responsible for the leadership of the Account Management Department • Manage inbound and outbound communication with partners/clients, coordinate meetings, and support onboarding and ongoing engagement • Ensure that account management operations are executed in alignment with all applicable regulatory guidelines, internal policies, and standards of conduct • Assess the team’s technical and relationship management skill sets and deliver training and coaching to drive continuous improvement • Lead regular team meetings to review performance, pipeline activity, client needs, and expectations • Establish work schedules and coverage plans to ensure appropriate staffing and responsiveness to partner and client needs • Play a key role in ensuring a smooth transition from initial engagement or onboarding through ongoing account support and retention • Provide departmental updates through reports, discussions, and meetings with senior leadership • Deliver performance evaluations and ongoing feedback • Other duties as assigned

🎯 Anforderungen

• Associates’ degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education or at least 2 years of account management and/or management experience. • A minimum of 2 years customer service and/or management experience with preference given to those with direct educational admissions experience. • Demonstration of highest levels of integrity and professionalism in all aspects, including appearance, demeanor, and attitude • Demonstrated leadership skills including the ability to develop, motivate, and lead staff • Capability to prioritize, accept responsibility, and work within deadlines • Ability to lead and work in an observation/coaching style environment • Creativity and ability to work independently • Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers • Strong computer software skills including Google Suite. • Must have past records of integrity that would ensure compliance with accrediting standards and applicable federal, state, and local requirements.