Senior Customer Success Manager

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🕒 vor 9 Monaten

🌐 Vereinigtes Königreich, Niederlande – Remote

🇬🇧 Vereinigtes Königreich – Remote 🇳🇱 Niederlande – Remote

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

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Apollo GraphQL

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🔌 API

🏢 Unternehmen

☁️ SaaS

API • Enterprise • SaaS

Apollo GraphQL ist ein Softwareunternehmen, das Apollo GraphOS entwickelt, eine cloud-native GraphQL API-Orchestrierungsplattform, die GraphQL- und REST-APIs für Unternehmensanwendungen verbindet und vereinheitlicht. Es bietet eine Reihe von Entwicklerwerkzeugen (Apollo Studio, Studio Explorer, IDE-Erweiterungen), Laufzeitkomponenten (GraphOS Router, Apollo Router), Konnektoren, Scheman-Management, Beobachtbarkeit, Sicherheit und Integrationen zur Unterstützung von KI-Agenten, Low-Code-Workflows und skalierbarer API-Verwaltung. Apollo richtet sich an Backend- und Frontend-Teams, um die Bereitstellung von Funktionen zu beschleunigen, die Latenz zu reduzieren und selbstdienstfähige Daten-Grafiken über Web-, Mobil- und agentengesteuerte Apps zu ermöglichen.

Beschreibung

• Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers. • Own product adoption for your accounts, working in close partnership with sales to co-pilot their success. • Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. • Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. • Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success. • Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks. • Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success. • Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization. • Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements.

🎯 Anforderungen

• 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. • Proven experience leading customer-facing project management and service delivery engagements. • Strong ability to coordinate cross-functional teams, set milestones, and ensure execution. • Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities. • Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises. • Strong understanding of cloud-native software development, APIs, and web technologies. • Experience managing high-value accounts and delivering a white-glove experience. • Ability to drive measurable results and help customers achieve business outcomes. • Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers. • Openness to occasional travel based on customer needs.

🏖️ Vorteile

• Competitive, market-informed compensation • Equity • Benefits