CSP Support Specialist

🕒 vor 4 Monaten

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AppXite

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

☁️ SaaS

🏪 Marktplatz

SaaS • Cloud Computing • Marketplace

AppXite ist eine Cloud-Plattform, die speziell auf die Geschäftsbedürfnisse von Verkäufern, Distributoren und Anbietern zugeschnitten ist. Sie bietet eine umfassende Suite von Diensten, darunter Katalogmanagement, Headless Commerce, Configure-Price-Quote, Abonnementabrechnung und Vertriebsanalysen. Mit einem Schwerpunkt auf der Ermöglichung von Technologie-als-Service-Geschäftsabläufen, erleichtert AppXite multi-vendor und multi-cloud Angebote durch automatisierte Abrechnung, Bereitstellung und Partnerkanalmanagement. Die Plattform unterstützt die Integration mit großen Anbietern wie Microsoft, AWS, Google und IBM, sodass Unternehmen ihre Cloud-Dienste optimieren und Abonnements über eine einzige Schnittstelle verwalten können.

Beschreibung

• Technical Troubleshooting: Diagnose and resolve complex issues across Microsoft Cloud technologies, CSP licensing, and SaaS platform operations. • Microsoft Escalation Management: Triage and own escalations to Microsoft support when issues cannot be resolved internally - ensuring clear communication and fast resolution. • Customer Advocacy: Act as the internal voice of the customer and reseller, ensuring their needs are understood and addressed across teams. • Issue Scoping & Research: Collect relevant facts, investigate root causes, and coordinate with engineering, management, and global peers to close cases efficiently. • Customer Enablement: Empower customers and resellers to self-serve - sharing guidance, recommending Microsoft product features, and advising on how to maximize their cloud investments. • Documentation & Knowledge Management: Create and maintain Help Center articles, technical notes, and research findings that improve the support experience for your team and customers. • Proactive Customer Success: Monitor satisfaction signals, anticipate concerns, and manage customer expectations with transparency and ownership. • Cross-functional Collaboration: Work closely with colleagues around the world and across functions to resolve service issues and continuously improve our support model.

🎯 Anforderungen

• Microsoft Partner Center: Hands-on experience navigating and operating within MS Partner Center. • CSP Program Expertise: In-depth knowledge of the Microsoft Cloud Solution Provider model, partner ecosystem workflows, and licensing structures. • Microsoft Certifications: Certified in Azure and/or M365 - e.g., Azure Fundamentals (AZ-900), Azure Administrator (AZ-104), or Microsoft 365 Fundamentals/Associate. • SQL Proficiency: Strong MS SQL skills - able to connect to databases, write queries, and perform data analysis independently. • API Experience: Practical experience working with REST APIs for diagnostics, integrations, or automation tasks. • English Fluency: Excellent written and verbal English communication skills. • Azure Cloud Knowledge: Working experience with Microsoft Azure technologies.

🏖️ Vorteile

• Remote-First Flexibility: Enjoy the freedom of a fully remote role, or choose to work from our Latvia office. • Work with global Tech Leaders: Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid. • Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support. • Professional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role. • Time to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays. • Referral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.