Manager, Implementation Services

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Assent

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2010

📋 Compliance

☁️ SaaS

🏢 Unternehmen

💰 €350.000.000 Series D im 2022-01

Compliance • SaaS • Enterprise

Assent ist der führende Anbieter von Lösungen für das Nachhaltigkeitsmanagement in Lieferketten. Mit mehr als einem Jahrzehnt Erfahrung konzentriert sich Assent speziell auf komplexe Hersteller – eine Teilgruppe von Unternehmen in den Bereichen Industrieausrüstung, Elektronik, Medizintechnik, Luft- und Raumfahrt/Verteidigung sowie Automobil –, deren Produkte einen langen Entwicklungszyklus und eine lange Lebensdauer haben. Vor allem aber haben komplexe Hersteller, deren einzelne Produkte aus Tausenden von Komponenten bestehen – und die in ihrer globalen Lieferkette ebenso viele Lieferantenpartner haben –, äußerst hohe Anforderungen an die Nachhaltigkeit ihrer Lieferketten.

Beschreibung

• Manage the day-to-day operations of the Implementation Consulting team, including recruiting, coaching, mentoring, and engaging consultants to raise the bar for customer success and satisfaction. • Anticipate, plan, and manage the transition of customer accounts between Implementation Consultants to optimize satisfaction and workloads. • Supports Implementation Consultants to manage the initial onboarding process, specifically focused on understanding client goals, their business, their data, and ensures quality of product configuration for clients. • Review and develop Implementation through performance management and training initiatives, providing leadership knowledge and guidance to colleagues in the Customer Success department. • Promote and maintain a congenial, productive, collaborative, and service-oriented work culture within the Implementation Consultant team. • Guide the team to successfully collaborate with Assent’s remote international workforce to facilitate productivity and effectiveness. • Partner with members of the assigned account team to support customer escalations and ensure timely resolution. • Provide timely and valuable feedback and recommendations to the Directors on the requirements and needs of the function to meet objectives. • Track and report on important business KPIs to monitor team performance and identify areas for improvement. • Advocate and cooperate with all internal groups to ensure alignment on special projects and execution, driving continuous improvement and efficiency within the Implementation Consultant groups. • Stay current with regulatory updates to best support the team and customers, ensuring compliance with relevant standards. • Collaborate with Supplier Success, Sales, and Data management on process improvements and shared team goals to enhance customer value and delivery.

🎯 Anforderungen

• 5-8 years of experience in a customer success management, consulting, or project management role; • A minimum of two years experience mentoring and/or leading teams, with a passion for developing others; • Strategic and business-minded - you are a critical and creative thinker and suggest, implement, and support efficient and effective operations driving Assent towards continuous improvement; • You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals; • Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders.

🏖️ Vorteile

• vacation time that increases with tenure • comprehensive benefits packages (details vary by country) • life leave days • flexible work options • volunteer days • opportunities to get involved in corporate giving initiatives • professional development days available from day one