Utilization Management Coordinator

🕒 vor 4 Tagen

🏄 California – Remote

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💵 $22 - $25 / Stunde

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🚫👨‍🎓 Kein Abschluss erforderlich

👻 Geisterscore 0%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Astrana Health

Astrana Health

1001 - 5000 Mitarbeiter

💼 Beratung

📦 Logistik

🏥 Gesundheitswesen

Consulting • Logistics • Healthcare

Astrana Health ist ein Gesundheitsunternehmen, das gemeindebasierte Kliniken betreibt und eine technologieplattform anbietet, die auf Anbieter ausgerichtet ist, um die Versorgung in den Bereichen Primär-, Notfall- und Mehrfachfachdisziplinen zu koordinieren. Es unterstützt Dienstleister und lokale Gemeinschaften, indem es den Zugang zur Versorgung vereinfacht, Genehmigungen automatisiert und Patienten mit innerhalb des Netzwerks tätigen Klinikern verbindet. Astrana kombiniert klinische Dienstleistungen mit von Ärzten entwickelter Technologie, um die Patientenerfahrung und die Arbeitsabläufe der Dienstleister zu verbessern.

Beschreibung

• Support clinical, management, and client activities comprising the Utilization Management Program • Understand and apply UM processes, including pre-authorizations, retro reviews, Division of Financial Responsibilities, and health plan contracts • Ensure quality referrals are processed timely according to health plan standards • Comply with UM policies and procedures and review selected policies annually • Read and understand NMM UM Customer Service policies and procedures • Process routine and urgent treatment authorization requests according to the NMM Policy & Procedure Manual and UM Level 1 review process • Attach incoming notes to appropriate authorizations • Route referrals returned from eligibility or benefits to the correct review queue • Review, screen, and process 150–250 assigned UM referrals daily in accordance with IPA and health plan turnaround-time guidelines • Verify benefit matrix through DOFR, eligibility, provider status, contracted/non-contracted status, carve-outs, and related information • Contact provider offices for clarification, notes, or redirections • Verify facilities are contracted or CMS-approved when required • Handle provider and interdepartmental calls with exceptional customer service • Report daily activities and problems to UM Lead 3 • Maintain strict confidentiality • Maintain relationships with health plans, medical directors, and external contacts • Assist team members as needed to meet turnaround-time requirements • Perform other duties as assigned

🎯 Anforderungen

• High School Graduate • Bachelor's in Healthcare Administration is a plus • Experience with authorizations or referrals in healthcare • A minimum of two years of experience in a managed care environment, including an IPA or MSO, preferred • Knowledge of medical terminology, RVS, CPT, HPCS, and ICD-9 codes • Proficient with Microsoft applications • Good organizational skills • Verbal and written communication skills • Ability to multitask and problem solve in a fast-paced work environment • Punctuality and attention to detail • Ability to follow directions and work independently according to department standards • Strong team player • Excellent attendance record

🏖️ Vorteile

• Remote position; candidates must reside in California • Monday–Friday schedule, typically 8:00 am–5:00 pm • Up to 1 hour of voluntary overtime per day • Equal Employment Opportunity and Affirmative Action employer • Disability accommodation support during application

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