Lead Business Analyst – Alert Management, Observability Standards

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🕒 vor 12 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $98.040 - $154.800 / Jahr

⏰ Vollzeit

🟠 Senior

🧐 Business-Analyst

🦅 H1B-Visum-Sponsor

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Astreya

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2001

🔒 Cybersecurity

🏢 Unternehmen

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Astreya ist ein führender globaler Anbieter von IT Managed Services und Technologielösungen, bekannt für seinen innovativen Ansatz im Bereich digitales Engineering und IT-Logistik. Das Unternehmen konzentriert sich darauf, Unternehmen in der heutigen dynamischen digitalen Landschaft zu befähigen, ihre Produktivität zu maximieren und Innovationen zu fördern. Astreya bietet eine Vielzahl von Dienstleistungen an, darunter Rechenzentrums- und Netzwerkmanagement, digitale Arbeitsplatzdienste, Next-Gen Digital Engineering und Cybersecurity-Services. Mit einem Bekenntnis zur Exzellenz und einem Fokus auf operative Rahmenbedingungen strebt Astreya danach, Technologie in einen wertvollen strategischen Vorteil für Organisationen weltweit zu verwandeln.

Beschreibung

• Provide solutions that help attain business outcomes. • Responsible for rationalizing and governing all system alerts to ensure they align with department priorities, operational coverage models, and service reliability goals. • Define alerting standards, review and approve alerts before they are routed to the 24x7 Eyes-on-Glass Operations team, and establish a scalable approach to cataloging alert response instructions (runbooks/playbooks). • Operate at the intersection of the IT Operations Command Center (OCC), engineering/application teams, platform/monitoring tool owners, and service owners, ensuring alerts are actionable, prioritized, and paired with clear response guidance. • Establish and maintain a department-wide alert rationalization framework that evaluates alerts for: business/service criticality and operational priority, actionability, signal-to-noise, and ownership. • Perform regular alert reviews to ensure alert quality, correct routing, and alignment with operational coverage. • Lead continuous improvement efforts to reduce alert fatigue while preserving detection of true incidents and high-impact degradation. • Define and enforce alerting standards.

🎯 Anforderungen

• 5+ years in IT Operations, SRE, Observability, Monitoring Engineering, or Incident Management • Demonstrated success reducing noise and improving actionability across enterprise alerting ecosystems • Experience with common monitoring/observability tools (e.g., Splunk, AppDynamics, Dynatrace, Datadog, Prometheus/Grafana, Azure Monitor, CloudWatch, ServiceNow Event Mgmt or similar) • Strong understanding of: Incident response workflows and operational coverage models (24x7 vs. business hours) • CMDB/service ownership concepts and dependency mapping • Standard operating procedures/runbooks and knowledge management • Excellent stakeholder management and ability to drive standards across teams.

🏖️ Vorteile

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only • Dental provided through UHC Nationwide • Vision provided by UHC • Flexible Spending Account for Health & Dependent Care • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera • Corporate Wellness Program provided by Goomi Group • Employee Assistance Program • Wellness Days • 401k Plan • Basic and Supplemental Life Insurance • Short Term & Long Term Disability • Critical Illness, Critical Hospital, and Voluntary Accident Insurance • Tuition Reimbursement (available 6 months after start date, capped) • Paid Time Off (accrued and prorated, maximum of 120 hours annually) • Paid Holidays • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law