Senior Technical Account Manager – West, PNW

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🕒 vor 2 Monaten

☕ Washington – Remote

☕ Washington – Remote

⏰ Vollzeit

🟠 Senior

🧑‍🔧 Technischer Account Manager

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Astrix Security

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2021

🔒 Cybersecurity

☁️ SaaS

💰 Series A im 2023-06

Cybersecurity • SaaS • Cloud Security

Astrix Security ist eine führende Sicherheitsplattform für nicht-menschliche Identitäten, die sich auf das Management und die Sicherung nicht-menschlicher Identitäten (NHIs) in verschiedenen Umgebungen spezialisiert hat, einschließlich Cloud-, SaaS- und On-Premises-Systemen. Ihre Lösungen umfassen die Echtzeit-Erkennung von NHIs, Haltungsmanagement, Anomalie-Erkennung und Lebenszyklus-Management, wodurch Unternehmen Risiken im Zusammenhang mit Maschinenanmeldeinformationen, API-Schlüsseln und Dienstkonten reduzieren können. Astrix Security nutzt fortschrittliche Technologien, einschließlich maschinellem Lernen, um die Sicherheitslage zu verbessern und Remediation-Prozesse zu automatisieren, was es zu einem unverzichtbaren Werkzeug für Unternehmen macht, die sich in der Komplexität moderner IT-Infrastrukturen zurechtfinden müssen.

Beschreibung

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. • Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. • Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. • Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

🎯 Anforderungen

• 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer). • “Ninja mindset” - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. • Extensive experience providing Cyber/Identity solutions to big enterprise customers. • Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams. • Experience with increasing customer satisfaction, adoption rates, and retention. • Experience building and operating in an early stage company – highly preferred. • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details. • Self-motivated, detail-oriented with strong communication and interpersonal skills. • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. • Excellent collaborator, with the ability to engage across multiple teams to drive an outcome. • Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

🏖️ Vorteile

• Opportunity to work for a leading innovator in cybersecurity funded by top tier venture capital firms (Sequoia, Accel, Cyberstarts) • Competitive compensation package and comprehensive benefits. • Dynamic and international work environment with a focus on continuous learning and professional development. • Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation.