Account Manager

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Barti

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

☁️ SaaS

🤝 B2B

🤖 Künstliche Intelligenz

SaaS • B2B • Artificial Intelligence

<Barti> Barti ist eine KI-gestützte elektronische Gesundheitsakte (EHR) und Praxismanagement-Plattform, die speziell für Augenpflegepraxen entwickelt wurde, einschließlich Optometristen, Augenärzten und Optikern. Sie vereint Terminplanung, KI-unterstütztes Charting (Scribe), Nachrichtenübermittlung, Abrechnung, Bestellung von Brillen und Kontaktlinsen sowie die Patientenaufnahme in einer einzigen cloud-basierten SaaS, um administrative Klicks zu reduzieren, die Workflow-Effizienz zu verbessern und mehr Zeit für die Patientenpflege zu ermöglichen. Das Produkt legt großen Wert auf HIPAA-konforme Sicherheit, hohe Verfügbarkeit und Integration, um mehrere unterschiedliche Systeme zu ersetzen.

Beschreibung

• Managing the renewals process and contract negotiations with clients • Regularly monitoring customer health, usage, and sentiment to manage churn risks early • Hosting Quarterly Business Reviews and presenting status/usage reporting to clients, as well as internal and external stakeholders • Consistently selling customers on expansions to longer-term deals • Consistently hitting quota for upsell/expansion revenue • Creating and running referral & reference programs • Improving internal processes between CS, Sales, Product, and Engineering • Oversee retention, renewals, and expansion for Barti’s entire book of business • Proactively track account health metrics, including NPS and usage, to proactively identify deals that are qualified for expansion • Run demos of expansion products • Shadow calls with AMs to introduce expansion opportunities, as well as provide guidance and coaching • Implement or manage new Customer Success systems that facilitate expansion • Work with the Product and Engineering teams to incorporate customer feedback into the roadmap and drive prompt resolutions on priority issues

🎯 Anforderungen

• 2+ years of renewal and upsell experience in a Customer Success or Account Management function • Experience in a fast-paced, B2B startup environment with a track record of building process in new, unstructured environments • Experience handling Customer Success or Account Management KPIs, namely showing consistent quota attainment across upsell and renewal retention • Awareness of tools and technology that enable a scalable, yet high-touch upsell motion • Exceptional relationship-building skills and the ability to manage retention of high-value accounts • Ability to prioritize and effectively escalate issues as needed when blocking client renewals, expansion, or advocacy • Ability to project manage multiple customers in an organized fashion • Experience overseeing onboarding and support is a plus

🏖️ Vorteile

• Be part of a mission-driven, rapidly scaling company changing the future of eye care • Work remotely from anywhere in the U.S. • Collaborate with a passionate, fun, and supportive team • Competitive salary: $90,000 - 130,000 • Equity in a fast-growing startup • Health, vision, and dental benefits • Unlimited PTO • Annual professional development stipend • A high-impact role with plenty of room for growth, ownership, and creativity