Director of Operations, MSP Service Delivery

🕒 vor 29 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🔴 Experte

⚙️ Operations

👻 Geisterscore 12%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

bdManagedIT

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 1996

🤝 B2B

🔒 Cybersecurity

💼 Beratung

B2B • Cybersecurity • Consulting

bdManagedIT ist ein in Georgia ansässiger Anbieter von Managed-IT-Diensten, der strategische und sichere IT-Services für kleine und lokale Unternehmen und Organisationen anbietet. Seit 30 Jahren (in Familienbesitz, zwei Büros in Madison und Woodstock) liefern sie Managed IT, Co-Managed Services, IT-as-a-Service, Netzwerk- und Infrastruktursupport, VoIP, Backup und Disaster Recovery, Geschäftskontinuität und Cloud-Migration/-Hosting. Sie legen Wert auf Sicherheit und Compliance (vCISO-Services, Managed EDR, Managed SOC, Penetrationstests, Schwachstellenmanagement, Compliance-as-a-Service), IT-Strategie und von vCIO geführte Roadmaps sowie AI-Services (AI-Bereitschaft, Managed AI-Workspace, Geschäftsprozessautomatisierung). bdManagedIT positioniert sich als lokaler B2B-Partner mit Sicherheitsstandards auf Unternehmensniveau (ThreatLocker Gold Partner, Microsoft Solutions Partner) und 24/7 Überwachung, der professionelle Dienstleistungen, Gesundheitswesen (HIPAA), Bau & Ingenieurwesen, Non-Profit-Organisationen, lokale Regierungen und kleine Unternehmen in Nordgeorgien bedient.

Beschreibung

• Oversee daily operational flow across service delivery, projects, and internal priorities • Help ensure tickets, projects, client commitments, and team responsibilities move with clarity and follow-through • Guide service priorities, ticket flow, project handoffs, and escalation paths • Identify blockers, recurring issues, service gaps, and process breakdowns • Strengthen workflows, SOPs, communication, documentation, and accountability • Create visibility into service quality, workloads, priorities, risks, and results • Help reduce dependency on key individuals by building repeatable systems and stronger team ownership • Use MSP service knowledge to guide priorities, ask informed questions, and support better operational decisions • Participate in technical discussions when needed to clarify ownership, urgency, client impact, and next steps • Help the team identify whether recurring problems are caused by process gaps, training gaps, unclear ownership, or technical issues • Work with company leadership to improve service standards, operational maturity, and long-term scalability • Keep tickets, projects, and technical decisions from drifting without clear ownership or follow-through • Lead, coach, and support managers, team leads, and technical team members • Create clarity around roles, expectations, priorities, and performance standards • Hold teams accountable to commitments, timelines, documentation, and client follow-through • Address issues directly while maintaining a supportive, respectful culture • Help team members solve problems at the system level instead of depending on one key person for answers • Work closely with ownership and leadership to align operations with business goals • Turn leadership vision into clear execution, priorities, and measurable results • Take company goals, turn them into clear priorities, assign ownership, remove roadblocks, and make sure the team follows through • Support strong communication and coordination across departments • Help the company scale with more structure, consistency, accountability, and operational rhythm

🎯 Anforderungen

• Hands-on background as an IT engineer, systems administrator, MSP technician, or technical lead • Strong working knowledge of MSP service delivery, including ticket flow, escalation paths, project handoffs, and the technical realities of supporting client environments • Enough technical depth to challenge priorities, identify root cause versus symptom, evaluate engineering utilization, and weigh in on technology direction — without functioning as the day-to-day escalation engineer • Proven experience leading operations, service delivery, technical teams, managers, or team leads • Ability to build repeatable systems, improve workflows, and create operational cadence • Strong written and verbal communication skills, with the ability to communicate clearly with leadership, technical teams, and clients • Strong follow-through, accountability, and problem-solving skills • Calm, organized, decisive leadership style • Comfort balancing hands-on involvement with higher-level operational planning • Ability to push accountability and address difficult issues without creating drama • Bachelor’s degree preferred, not required. Equivalent MSP, IT services, service delivery, technical operations, or operations leadership experience will be considered

🏖️ Vorteile

• Medical benefits • Paid Time Off • Paid holidays • Supportive leadership culture focused on accountability, clarity, and continuous improvement • Additional benefits and details will be discussed during the interview process