Account Manager

🕒 vor 1 Monat

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $90.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

Jetzt Bewerben

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Belay Diagnostics

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2022

🏥 Gesundheitswesen

🧬 Biotechnologie

🔬 Wissenschaft

Healthcare • Biotechnology • Science

Belay Diagnostics ist ein Unternehmen für klinische Diagnostik, das proprietäre genomische Tests für Liquor (Belay Summit, Belay Ascent, Belay Vantage) entwickelt und anbietet, um Klinikern zu helfen, primäre und metastatische Malignome des zentralen Nervensystems zu erkennen, zu klassifizieren, zu überwachen und zu behandelnd. Ihre Assays bieten validierte, minimal-invasive Alternativen zu Zytologie, MRT und invasiver Gewebebiopsie, indem sie genomische Profile bereitstellen, die die Diagnose, die Auswahl der Behandlung und die Überwachung der Krankheit unterstützen. Das Unternehmen bietet außerdem Portale für Ärzte und Patienten, Anleitung zur Probenhandhabung und Berichterstattung zur Unterstützung der Testbestellung und klinischen Entscheidungsfindung an.

Beschreibung

• Partner closely with the territory BDE to develop and execute account-level strategies that drive Belay test volume growth at high-priority hospital and health system customers • Serve as the primary post-onboarding point of contact for strategically important accounts, owning the day-to-day relationship and ensuring a consistently exceptional customer experience • Build and maintain strong working relationships with laboratory leadership, lab directors, pathologists, clinical laboratory scientists, and support staff at target accounts • Collaborate with clinical care teams — including nursing, case management, and neuro-oncology coordinators — to ensure Belay testing is integrated into relevant care pathways and ordering workflows • Identify and address barriers to test utilization by working cross-functionally with Belay’s operations, lab, and market access teams to resolve issues quickly and effectively • Monitor account-level testing trends and proactively develop action plans to address volume gaps, underutilization, or workflow inefficiencies • Conduct regular business reviews with key stakeholders at priority accounts to communicate performance metrics, reinforce clinical value, and identify opportunities for growth • Work closely with Belay’s laboratory and operations teams to ensure specimen logistics, requisition processes, and result delivery are optimized for each account • Support the BDE in transitioning newly onboarded accounts by executing the hand-off checklist and assuming ownership of the ongoing customer relationship • Maintain accurate and complete documentation of all customer interactions, account intelligence, and action items in the Company’s CRM platform • Communicate relevant competitive intelligence, market dynamics, and customer feedback to the BDE and senior leadership on an ongoing basis • Actively contribute to the continuous improvement of Belay’s commercial and operational processes by surfacing insights gathered from customer interactions • Represent Belay Diagnostics at relevant local and regional professional events, tumor boards, and institutional meetings as appropriate • Operate with a high degree of responsiveness, urgency, and professionalism when addressing customer-facing issues or internal escalations • Be responsive and nimble when dealing with the demands of both internal and external customers and partners • Work products must be delivered in a timely and professional manner

🎯 Anforderungen

• Bachelor’s degree with 3+ years of experience in laboratory diagnostics, oncology, or clinic-adjacent role within a hospital setting (e.g. RN, Lab Tech, Clinical Coordinator) • Relevant experience working within or selling into hospital laboratory, pathology, or clinical operations environments strongly preferred • Familiarity with laboratory workflows, specimen handling processes, and the operational dynamics of hospital-based laboratory departments • Experience interacting with laboratory personnel, including support staff and laboratory directors • Strong interpersonal and communication skills with a proven ability to build credibility and trust with clinical, laboratory, and administrative personnel • Ability to articulate the clinical and economic value of specialized laboratory testing to diverse audiences • Familiarity with CRM platforms, Microsoft Excel, and standard business applications • Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously across a defined territory • Must be willing to travel overnight

🏖️ Vorteile

• Medical • Dental • Vision • Life • Long-Term Disability • 401(k) program