Forward Deployed Engineer

🕒 vor 18 Tagen

🏄 California, Colorado – Remote

🏄 California – Remote ⛰️ Colorado – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👷🏻‍♀️ Ingenieur

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Bitmovin

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51 - 200 Mitarbeiter

📱 Medien

🤝 B2B

💰 €25.000.000 Series C im 2021-04

Media • B2B

Bitmovin ist der mit einem Emmy ausgezeichnete Kategoriemarktführer für Video-Streaming-Infrastruktur. Das Unternehmen steht seit Jahren an der Spitze der Innovationen und aller wichtigen Entwicklungen in der Online-Video-Streaming-Branche.

Beschreibung

• Contribute production code (Java/Kotlin, C++ encoding stack) as an embedded member of the Encoding team's sprints • Own our US enterprise accounts technically: cover the timezone gap, triage and troubleshoot encoding issues during EU off-hours, and drive incidents to resolution or a safe handover • Travel to customer sites to support integrations, run workshops, and handle escalations in person • Feed field learnings back into sprint planning and the product roadmap • Make sound escalate-vs-resolve calls autonomously, and keep the EU team looped in through clear async communication

🎯 Anforderungen

• 5+ years of software engineering experience at a senior level, strong in Java or C++, able to contribute production code in the encoding team's sprints • 2+ years in a customer-facing technical role (solutions architecture, professional services, forward deployed, or named-account support) • Cloud experience (AWS and/or GCP), Docker, and hands-on experience running and debugging scalable distributed services • Strong troubleshooting on live customer systems: log analysis, error diagnosis, network traces, reproducing issues from limited information • Open to AI-assisted development workflows and comfortable using AI tools like Claude Code • Excellent written and verbal English, with a track record of communicating credibly with enterprise engineering teams • High autonomy: comfortable owning issues end-to-end during US hours while the EU team is offline, with sound judgment on when to escalate vs. resolve • Based on the US East Coast or in Denver, and willing to travel to customer sites regularly • You must already have the right to work in the United States.

🏖️ Vorteile

• View the benefits on our Careers Page • Get to know our outstanding culture showcased on LinkedIn • Check the employee reviews on Glassdoor