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Strategic Account Manager – Major Accounts

🕒 vor 6 Tagen

🇬🇧 Vereinigtes Königreich – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

🗣️🇺🇸🇬🇧 Englisch erforderlich

Woher diese Stelle stammt

Veröffentlicht auf der Karriereseite von Bloomreach, nicht über eine Jobbörse

Von Remote Rocketship zum ersten Mal gesehen vor 6 Tagen

Noch offen auf der Website von Bloomreach. Geprüft vor 10 Minuten.

Logo of Bloomreach

Bloomreach

501 - 1000 Mitarbeiter

💼 Beratung

📣 Marketing

✈️ Reisen

💰 €30.000.000 Debt Financing im 2022-10

Consulting • Marketing • Travel

Bloomreach ist ein führender Anbieter von Lösungen zur Personalisierung im E-Commerce und bietet Plattformen an, die Echtzeit-Kunden- und Produktdaten über KI integrieren. Das Unternehmen bietet Marketing-Automatisierung, Produktsuche und eine einheitliche Datenplattform, die speziell für Handelsanwendungen entwickelt wurde. Dies ermöglicht Unternehmen, Marketingmaßnahmen über mehrere Kanäle wie E-Mail, SMS und Web zu personalisieren, die E-Commerce-Suche und -Merchandising zu optimieren und Kunden- und Produktdaten für fortgeschrittene Analysen und Omnichannel-Personalisierung zu verwalten. Die Lösungen von Bloomreach richten sich an verschiedene Branchen, darunter Einzelhandel, Reisen, Gastgewerbe und mehr, um Rentabilität und Kundenbindung zu erhöhen.

Beschreibung

• Manage key Major Accounts worth $6M–$10M ARR, focusing on retention and growth through geographic, brand/parent-group, and cross-sell expansion • Develop and execute strategic account plans and go-to-market strategies aligned with customer needs and objectives • Serve as primary contact for economic buyers and key decision-makers, nurturing C-suite relationships • Collaborate with partners, Customer Success, ISVs, and internal stakeholders to drive customer value and expansion opportunities • Advocate for clients and communicate feedback to Product, Marketing, and Customer Success teams • Monitor account health, revenue, and expansion opportunities; report on opportunity creation, deal progression, churn risk, and mitigation strategies • Analyze eCommerce, A/B testing, and conversion data to provide actionable insights and identify upsell opportunities • Lead and participate in Quarterly Business Reviews • Identify risks and orchestrate timely mitigation using internal resources • Execute upsell and cross-sell deals through value-based sales cycles using methodologies such as MEDDPICC • Evaluate and recommend improvements to sales processes and account strategies • Apply entrepreneurial problem-solving and design thinking • Provide forward-looking insights on long-term client strategies, risks, and opportunities • Maintain knowledge of Bloomreach products and educate clients on new use cases, features, and integrations • Performance measured on Expansion ARR, renewals, and access to key power stakeholders

🎯 Anforderungen

• 6+ years of experience in Account Management, Sales, Consulting, and managing an enterprise-level book of customers • Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience background strongly preferred • Proven expertise in strategic account planning and leveraging internal and external ecosystems • Proven history of consistently exceeding quota • Experience building and expanding client relationships into new markets and/or group expansion • Experience working with SDR outbound functions and Customer Success, Partnerships, Solutions, Marketing, and commercial support teams • Proficiency in analytics and statistical knowledge, particularly eCommerce data, A/B testing, and conversion metrics • Deep customer-centric focus • Strong collaboration and group-alignment skills • Entrepreneurial mindset and adaptability • Strategic thinking and sound judgment in ambiguous situations • Demonstrated executive presence and subject matter expertise • Outstanding written and verbal communication skills, including articulating SaaS investment value and ROI • Proficiency with CRM, forecasting, and productivity tools • Willingness to travel regularly as required

🏖️ Vorteile

• A great deal of freedom and trust; no clocking in and out, corporate rules, or long approval processes • Flexible working hours • Virtual-first work model with Bloomreach Hubs across three continents • Company events • 5 paid days off to volunteer • People Development Program with personal development workshops • Communication coach support • Leader Development Program with feedback, coaching, and follow-up check-ins • $1,500 annual professional education budget for books, courses, certifications, etc. • Employee Assistance Program with counselors • Calm sleep and meditation app subscription • One additional DisConnect day off each quarter • Sports, yoga, and meditation opportunities • Extended parental leave up to 26 calendar weeks for Primary Caregivers • Restricted Stock Units or Stock Options, depending on role, seniority, and location • Company performance bonus • Employee referral bonus of up to $3,000 • Work anniversary rewards

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