Channel Programs Operation Manager

🕒 vor 1 Tag

🏄 California – Remote

🏄 California – Remote

💵 $154.700 - $247.500 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

🦅 H1B-Visum-Sponsor

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Broadcom

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1961

🔧 Hardware

📡 Telekommunikation

☁️ SaaS

💰 Post-IPO Equity im 2017-10

Hardware • Telecommunications • SaaS

Broadcom ist ein globales Technologieunternehmen, das eine breite Palette von Halbleiter- und Infrastruktursoftwarelösungen entwirft, entwickelt und liefert. Das Unternehmen bedient die Märkte für Rechenzentren, Netzwerke, Software, Breitband, drahtlose Kommunikation sowie Speicher- und Industriemärkte. Broadcom ist bekannt für seine innovativen Lösungen im Halbleiter- und Softwarebereich, die die Bereitstellung von Daten- und Videoinhalten weltweit ermöglichen. Darüber hinaus verpflichtet sich Broadcom, Datenschutz- und Zugänglichkeitsstandards in seinen digitalen Interaktionen und im Kundenservice einzuhalten.

Beschreibung

• Design and optimize operational processes that enable PADs and partners to drive customer lifecycle outcomes (onboarding, adoption, expansion, renewals) for the VCF platform and add-ons • Translate VCF platform adoption goals into programmatic workflows, tools, and KPIs that support PAD execution • Enable partners with the tools, processes, and guidance required to deliver VCF deployment, expansion, and ongoing consumption • Track and provide visibility into partner-led customer outcomes, including VCF adoption, add-on attach, usage, and retention • Operationalize partner programs aligned to VCF platform adoption and expansion, in support of PAD-led partner strategies • Partner closely with the incentives/program lead to execute rebates, activity-based incentives, and adoption programs • Own end-to-end incentive operations including tracking, validation, accruals, and payout execution, ensuring accuracy and auditability • Ensure alignment with Finance on forecasting, accruals, and payout governance • Drive simplification and automation of incentive structures and claims processes • Build and maintain executive dashboards and KPI reporting to provide PADs with clear visibility into partner performance and VCF lifecycle metrics • Develop and operationalize PAD scorecards, ensuring consistent measurement of partner performance and accountability • Deliver insights that help PADs identify risks, prioritize actions, and drive partner performance improvements • Standardize reporting across systems (CRM, partner platforms, BI tools) • Leverage AI and automation to enhance PAD effectiveness, including forecasting, adoption insights, anomaly detection, and workflow automation • Implement AI-driven use cases such as: Predicting VCF adoption and renewal risk, Identifying expansion and add-on opportunities, Improving incentive targeting and effectiveness • Drive automation to reduce manual effort and increase speed and accuracy • Manage and enhance partner and operational platforms (partner portals, incentive systems, certification and performance tools) to support PAD execution and lifecycle visibility • Ensure data integrity and consistency across CRM, finance, certification, and partner systems • Partner with Sales, Customer Success, Marketing, Finance, Legal, and IT to align on VCF adoption goals and program execution • Manage third-party vendors supporting channel programs, ensuring performance and compliance

🎯 Anforderungen

• 12+ years of experience in Channel Operations, Partner Operations, or Sales Operations • Strong understanding of partner-led customer lifecycle models (reseller and services) • Experience supporting field sales or partner-facing roles (e.g., PADs, account teams) with data, tools, and operational processes • Experience with partner programs, incentives, rebates, and payout operations • Strong analytical skills with experience building dashboards and KPI frameworks (e.g., Tableau, Power BI) • Experience applying AI, automation, or advanced analytics in an operations environment • Strong project, process, and change management capabilities • Bachelor’s degree required.

🏖️ Vorteile

• Medical, dental and vision plans • 401(K) participation including company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company paid holidays • Paid sick leave and vacation time • Paid Family Leave and other leaves of absence