Manager, Solution Adoption

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🕒 vor 25 Tagen

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

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Cision

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2000

🤝 B2B

📱 Medien

B2B • Media • Marketing

Cision ist ein weltweit führender Anbieter von Medienintelligenz und bietet eine umfassende Palette von Kommunikations- und PR-Lösungen. Die Plattform des Unternehmens, CisionOne, bietet Mediabeobachtung, Analysen und Beziehungsmanagement-Dienste, um Kunden dabei zu helfen, ihre Geschichten zu verstehen, zu beeinflussen und zu verstärken. Cision unterstützt seine Kunden dabei, Journalisten und Influencer zu identifizieren und mit ihnen in Kontakt zu treten, bedeutende Öffentlichkeitsarbeit und Marketingkommunikation zu verbreiten und deren Wirkung zu messen. Mit einer Reihe von Marken, darunter Brandwatch und PR Newswire, unterstützt Cision PR- und Unternehmenskommunikation, Markenreputationsmanagement, Social Media Insights und Investor Relations.

Beschreibung

• Lead, manage, and develop a team of Solution Adoption Consultants responsible for patient financial experience implementations, including patient payments, merchant processing, and healthcare financial integrations • Set clear performance expectations, provide ongoing coaching, and conduct regular 1:1s to support team development, accountability, and career growth • Build a strong, scalable team structure capable of supporting increasing implementation volume and complexity across enterprise health system clients • Partner closely with Sales, Product, Engineering, and Client Success leadership to ensure alignment on implementation strategy, capacity planning, and client delivery expectations • Oversee team workload management, resource allocation, and prioritization to ensure successful execution across multiple concurrent implementations • Ensure consistent adoption of implementation methodology across the team to drive predictable outcomes, quality delivery, and client satisfaction • Lead team meetings focused on performance tracking, project health, escalation management, and best practice sharing • Act as an escalation point for complex client or implementation issues involving payment workflows, merchant onboarding, payment devices, networking dependencies, or healthcare financial integrations • Drive accountability across the team for meeting project milestones, timelines, and customer success criteria • Identify coaching opportunities and implement structured development plans to strengthen technical, operational, and client-facing capabilities • Foster a high-performance, collaborative team culture focused on ownership, responsiveness, and continuous improvement • Develop and refine onboarding and training programs to accelerate ramp time for new hires and deepen expertise across patient financial workflows, payment APIs, Salesforce workflows, payment devices, and integration processes • Proactively identify process improvements to increase scalability, efficiency, and consistency across the implementation function • Communicate team performance, operational risks, and strategic updates to senior leadership and key stakeholders

🎯 Anforderungen

• 5+ years of experience in healthcare revenue cycle, patient financial services, healthcare payments, or healthcare technology implementation • 2+ years of direct people management or team leadership experience • Demonstrated success leading high-performing teams in a client-facing implementation or consulting environment • Strong understanding of patient financial workflows, including patient payments, billing, collections, reconciliation, and cash posting processes • Experience with healthcare payment systems, merchant processing, and merchant onboarding workflows • Strong technical acumen with healthcare data integrations, including APIs and system interoperability between EMR, ERP, and payment platforms • Experience working with Salesforce or similar CRM platforms for implementation tracking, case management, or workflow coordination • Familiarity with payment devices (e.g., point-of-sale terminals, kiosks, card readers) and related networking/connectivity requirements in healthcare or retail environments • Proven ability to manage multiple team members, projects, and priorities in a fast-paced environment • Strong coaching, mentoring, and performance management skills with a track record of developing talent • Excellent problem-solving, troubleshooting, and escalation management skills • Strong communication skills with the ability to engage effectively with executives, operational leaders, and technical stakeholders • HIPAA knowledge and understanding of healthcare data privacy requirements • Proficiency with Microsoft Office Suite • Ability to travel up to 50%

🏖️ Vorteile

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package (3 medical plans with Health Saving Account company match) • Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave (including maternity + paternity leave) • Education assistance opportunities and free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups