Senior Director of Client Engagement

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

👔 Direktor

👻 Geisterscore 13%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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CampusWorks, Inc.

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1999

💼 Beratung

🏥 Gesundheitswesen

📦 Logistik

Consulting • Healthcare • Logistics

CampusWorks, Inc. ist ein Unternehmen, das mit Hochschulen zusammenarbeitet, um Herausforderungen zu lösen und die Ergebnisse der Studenten durch strategische Planung und technologische Lösungen zu verbessern. Sie sind spezialisiert auf Managed Services, IT-Optimierung, strategische Planung, Enterprise-Lösungen, Technologie-Management und Personalaufstockung. CampusWorks bietet maßgeschneiderte Lösungen, um Abläufe zu straffen, Effizienz zu steigern und Technologie mit den Zielen der Institutionen in Einklang zu bringen. Zu den angebotenen Dienstleistungen gehören KI-Fähigkeiten, Bewertungen von Enterprise-Systemen, Personalaufstockung und Shared Services, unter anderem. Durch den Fokus auf bedeutungsvolle Beziehungen mit Hochschulen helfen sie den Institutionen, ihr volles Potenzial auszuschöpfen und ein florierendes Bildungsumfeld zu fördern.

Beschreibung

• Own successful delivery of professional services projects and interim leader engagements within assigned accounts • Lead engagement initiation, transition from contract to delivery, workplan development, project launch, delivery expectations, and resource coordination • Develop and maintain workplans aligned with statements of work, client priorities, milestones, resources, and outcomes • Define resource requirements and collaborate with Resource Management and Services leadership on staffing • Orient, lead, and coach assigned project teams • Monitor milestones, deliverables, risks, dependencies, client issues, scope, resources, and project progress • Manage project closeout, lessons learned, and future delivery improvements • Manage a portfolio of concurrent client engagements • Serve as primary point of contact for professional services delivery within assigned accounts • Build relationships with client sponsors, executives, project leaders, and stakeholders • Lead client meetings and project reviews; communicate progress, confirm priorities, gather feedback, and address concerns • Help clients resolve barriers and connect project activities to institutional goals • Direct consultants assigned to engagements and provide performance feedback to appropriate Services or Resource Management leaders • Participate in consultant identification, interviewing, and selection • Manage engagement financial performance, revenue recognition, forecasting, delivery efficiency, scope, utilization, expenses, and gross margin • Identify and communicate qualified business development leads and support proposals, finalist presentations, solution design, and account strategy • Identify recurring delivery challenges and recommend improvements to services, tools, processes, and offerings • Collaborate across Client Engagement, Services, Resource Management, Commercial, and other functions • Travel to client sites as needed • Position is 35% billable

🎯 Anforderungen

• Bachelor’s degree in a related field • 5+ years professional services, consulting, project/program delivery, or comparable client-services leadership experience, including responsibility for multiple concurrent client engagements • 5+ years experience working in higher education or in an organization serving higher education institutions • Demonstrated experience developing and managing project workplans, schedules, deliverables, risks, budgets, forecasts, and engagement economics • Demonstrated ability to lead and direct matrixed project teams, including consultants who do not directly report to the position • Demonstrated ability to provide clear direction, candid performance feedback, and effective coaching in a professional services environment • Experience managing senior-level client relationships and working directly with executives and other institutional decision-makers • Strong business and financial acumen, including understanding of professional services revenue, utilization, project economics, forecasting, scope management, and gross margin • Demonstrated ability to identify client needs and business opportunities while maintaining appropriate boundaries between professional services delivery and commercial ownership • Strong understanding of higher education trends, challenges, operating environments, and opportunities strongly preferred • Experience leading transformation initiatives within higher education or similarly complex organizations preferred • Excellent written, verbal, presentation, facilitation, and executive communication skills • Strong judgment and ability to navigate competing priorities, organizational dependencies, resource constraints, and complex client situations • Demonstrated ability to work effectively across organizational boundaries and achieve results through collaboration, influence, clear accountability, and timely escalation • Strategic and results-oriented mindset • Travel to client sites, as needed • Preferred: 10+ years of progressively responsible professional services, consulting, client engagement, or higher education leadership experience • Preferred: Experience leading transformation initiatives within higher education or similarly complex organizations

🏖️ Vorteile

• Competitive pay • Robust benefits for full-time employees • Professional development opportunities • Opportunity to work onsite and remotely with clients across the United States and Canada • Virtual and onsite workplace • Work from home offices and at client sites • Full-time and part-time 1099 consulting career opportunities • Charitable fundraising initiatives

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