Triage Registered Nurse (RN) – Patient Access and Care Team

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Advocate Aurora Health

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

🏥 Gesundheitswesen

⚕️ Krankenversicherung

💰 €10.200.000 Grant im 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health ist eine führende Gesundheitsorganisation, die in verschiedenen Regionen wie Zentral-Chicagoland, Zentral-Wisconsin, Großraum Milwaukee und mehr tätig ist. Mit einem breiten Spektrum an Karrierebereichen, darunter Fachärzte, Verhaltensgesundheit, Krankenpflege und mehr, setzt sich Advocate Aurora Health dafür ein, Menschen zu einem gesunden Leben zu verhelfen. Die Organisation bietet zahlreiche Vorteile und Möglichkeiten zur beruflichen Weiterentwicklung und fördert ein Umfeld, in dem sich Einzelpersonen in der Gesundheitsbranche entfalten und innovativ sein können. Advocate Aurora Health legt großen Wert auf die Sicherheit ihrer Kandidaten und unterhält einen starken Rekrutierungsprozess zum Schutz sensibler Informationen.

Beschreibung

• Use the nursing process and established protocols to assess patient needs telephonically. • Determine the appropriate level of care, provide education, establish care plans and interventions, and communicate follow-up instructions. • Escalate cases and collaborate with on-call providers when additional guidance is needed. • Prioritize patient interactions by acuity and need. • Apply evidence-based practice and strategies that reduce risk and improve patient safety. • Assess patient and family readiness to learn and individualize education approaches. • Support shared governance, quality improvement, process improvement, and patient outcome initiatives. • Schedule appointments according to protocol recommendations. • Coordinate medical and nursing management, procedures, and medication refills with healthcare team members. • Maintain and update clinical records and document all call encounters in the Electronic Medical Record. • Communicate patient status and concise care-plan reports to physicians, Advanced Practice Clinicians, and interdisciplinary team members. • Participate in team meetings and special projects assigned by leadership. • Contribute to health information resources, system efficiencies, and operational improvements. • Assist with interpreting department policies and procedures and advise staff on procedural changes.

🎯 Anforderungen

• Registered Nurse license issued by the state in which the team member practices • Associate's Degree (or equivalent knowledge) in Nursing • 2+ years of acute care experience, preferably within the last 4 years; ED, Urgent Care, ICU, and some Med/Surg considered • Critical thinking and strong problem-solving skills • Knowledge of healthcare specialties, levels of care, symptom identification, and treatment recommendations • Ability to apply established protocols and prior clinical experience • Excellent verbal communication skills, empathy, active listening, diplomacy, and customer service • Ability to organize and prioritize multiple tasks in a fast-paced environment • Proficiency with computers, internet, desktop software, multiple-line telephone systems, and multiple systems for research and documentation • Knowledge of documentation techniques • Stable and secure internet connection • Functional vision, touch, speech, and hearing • Ability to sit for most of the workday • Quiet space for making and receiving phone calls • Ability to lift 15 lbs. • Must be available to work every 4th weekend and holiday rotation • Must work an 8-hour or 10-hour shift, with start times of 8–10 a.m. or 12–2 p.m. CST or later

🏖️ Vorteile

• Benefits Eligible: Yes • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance • Paid parental leave • Defined contribution retirement plans with employer match • Other financial wellness programs • Educational Assistance Program • Programs that invest in career development • Well-being programs