Field Service Manager

đź•’ vor 13 Tagen

🌵 Arizona, California, +4 weitere Bundesländer – Remote

infoinfo

đź’µ $119.000 - $148.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

đźź  Senior

đź‘” Manager

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Honeywell

Honeywell

10.000+ Mitarbeiter

đź’Ľ Beratung

🏥 Gesundheitswesen

📦 Logistik

Consulting • Healthcare • Logistics

Honeywell ist ein diversifiziertes multinationales Technologie- und Fertigungsunternehmen, das Hardware, Software und Dienstleistungen in den Bereichen Luftfahrt, Industrie und Handel anbietet. Das Unternehmen liefert Flugzeugsysteme und Avionik, Gebäude- und Industrieautomatisierung, Energie- und Nachhaltigkeitslösungen, Sicherheits- und Produktivitätswerkzeuge sowie Unternehmenssoftwareplattformen (wie Honeywell Forge) für operative Optimierung und OT-Cybersicherheit. Honeywell bedient Kunden in den Bereichen Luftfahrt, Fertigung, Versorgungseinrichtungen, Gesundheitswesen, Öl & Gas, Einzelhandel und Logistik und konzentriert sich auf digitale Transformation, Automatisierung und Energiewende.

Beschreibung

• Lead safe, efficient field service delivery for an approximately $25M P&L • Direct approximately 10 Field Engineers and Supervisors and an extended team of approximately 35 Field Engineers • Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective actions • Lead, coach, and develop field service professionals through expectations, feedback, accountability, and technical guidance • Build capability through recruiting, retention, competency planning, and succession planning • Foster an inclusive, collaborative, and safety-focused culture • Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments • Improve customer satisfaction, retention, growth, revenue attainment, cost control, and margins • Use KPIs and operational data to improve technician productivity, utilization, competency, and execution • Partner with sales, operations, engineering, supply chain, finance, customer support, and other cross-functional teams • Strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing • Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements • Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through

🎯 Anforderungen

• Proven field service or technical operations leadership, including team development, relevant technical knowledge, and operational improvement • Ability to manage competing customers, projects, priorities, and operational demands • Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills • Bachelor's degree in Engineering or a related field; advanced technical, business, or operations degree preferred • Experience with service systems, automation, contracts, customer support, and financial or P&L management • Experience leading continuous improvement, change, or process transformation in regulated technical environments • Must be a U.S. Person: U.S. citizen, U.S. permanent resident, protected U.S. asylum or refugee status, or able to obtain export authorization

🏖️ Vorteile

• Employer-subsidized Medical, Dental, Vision, and Life Insurance • Short-Term and Long-Term Disability • 401(k) match • Flexible Spending Accounts • Health Savings Accounts • Employee Assistance Program (EAP) • Educational Assistance • Parental Leave • Paid Time Off for vacation, personal business, sick time, and parental leave • 12 Paid Holidays • Competitive salary • Leading-edge work and opportunities to develop solutions alongside dedicated experts

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