German Customer Service Representative – Consumer Electronics

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CBT

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2001

🤝 B2B

🤖 Künstliche Intelligenz

🥽 AR/VR

B2B • Artificial Intelligence • AR/VR

CBT ist ein Digital Sherpa Systemintegrator, der Unternehmen bei der digitalen Transformation mit IoT-, Edge-Computing- und KI-gestützten Lösungen unterstützt. Das Unternehmen entwirft und implementiert Programme für vernetzte Mitarbeiter, Vision AI für Arbeitsschutz, IT/OT-Konvergenz und mit AR/VR ausgestattete Geräte und Workflows. Dabei bietet CBT umfassende Design-, Software- und Implementierungsdienstleistungen für B2B-Kunden an.

Beschreibung

• Provide outstanding customer service via phone, email, and chat, addressing customer inquiries and concerns with professionalism and empathy. • Assist customers with product-related issues, troubleshooting, and warranty claims for consumer electronics. • Provide clear and accurate information about products and services to help customers make informed purchasing decisions. • Resolve customer complaints effectively and efficiently, ensuring a positive customer experience. • Collaborate with team members to identify and escalate issues when necessary to maintain the highest service standards. • Participate in regular training and feedback sessions to enhance product knowledge and improve customer service techniques.

🎯 Anforderungen

• Language Skills: German (C1+) – Native-level fluency. • English (B2) – Intermediate communication skills. • Strong verbal and written communication skills. • Customer-focused with a passion for providing excellent service. • Problem-solving abilities and a proactive attitude. • Ability to work well in a team environment while taking ownership of individual responsibilities. • Prior experience in customer service or a related field is a plus, but not mandatory. • EU Citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees) is required. • Mandatory: Ability to provide a birth certificate for employment documentation.

🏖️ Vorteile

• Relocation Support (Choose your package): All expenses covered – flight, hotel stay, and real estate agency fee. • €250 relocation allowance + real estate agency fee (ideal if you drive or have your own plan). • Paid training (11 full working days) by certified instructors. • Night shift premium: +25% per hour. • Sundays & public holidays: +75% per hour. • Health care benefits and numerous other discounts for products and services. • Professional growth and development opportunities within a global, innovative company. • Free online Greek language courses to enhance your cultural experience and language skills. • Access to state-of-the-art premises with great working environment, including relaxing break areas. • Special events, community involvement, and social responsibility initiatives to participate in. • Equipment & Connectivity Support.