Vice President, MS-ISAC Member Engagement

🕒 vor 3 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $191.100 - $344.000 / Jahr

⏰ Vollzeit

🔴 Experte

👔 Vizepräsident

👻 Geisterscore 41%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Center for Internet Security

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2000

🔒 Cybersecurity

📋 Compliance

🤖 Künstliche Intelligenz

Cybersecurity • Compliance • Artificial Intelligence

Das Center for Internet Security (CIS) ist eine unabhängige, gemeinnützige Organisation, die sich der Förderung von Best Practices in der Cybersicherheit widmet und Organisationen dabei unterstützt, ihre Systeme vor Cyberbedrohungen zu schützen. CIS bietet eine Vielzahl von Ressourcen, darunter die CIS Critical Security Controls und CIS Benchmarks, um Organisationen bei der Implementierung effektiver Sicherheitsmaßnahmen zu unterstützen. Ihr Ziel ist es, Vertrauen in die vernetzte Welt zu schaffen, indem die Cybersicherheitslage sowohl öffentlicher als auch privater Infrastrukturen verbessert wird.

Beschreibung

• Provide leadership and oversight for MS-ISAC member services and support, training and education, regional engagement, and state and territory strategic engagement • Lead MS-ISAC member engagement strategies that improve service awareness, member satisfaction, effective use of services, and sustained participation • Lead the design and continuous improvement of the MS-ISAC member experience across onboarding, engagement, support, service adoption, renewal support, and ongoing value realization • Develop strategies and operating practices that ensure members understand the value of MS-ISAC membership and can access and use available services, resources, expertise, and community • Serve as a senior relationship lead with member executives and SLTT leaders, including CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior public-sector stakeholders • Conduct executive-level engagements with state and territory leaders to understand priorities, identify concerns, communicate MS-ISAC value, and support alignment with whole-of-state objectives • Oversee member support functions and responses to member needs, questions, escalations, and service-related issues • Oversee MS-ISAC training and education efforts to increase cybersecurity knowledge and awareness and improve cybersecurity resilience • Lead regional engagement efforts with local governments, regional partners, associations, and other SLTT stakeholders • Establish scalable engagement approaches for strategic members and accounts, including engagement plans, relationship cadences, value reviews, executive touchpoints, and internal CIS coordination • Ensure member feedback, priorities, concerns, and service needs inform service improvement, training, reporting, and value messaging • Partner with Sales and Business Services, Operations, Intelligence, and Services, Product, Marketing, Legal, Finance, and other CIS teams • Develop and maintain engagement playbooks, templates, reporting mechanisms, and operating practices • Track and report member engagement metrics, including service awareness, training participation, support trends, sentiments, engagement activity, and strategic risks or opportunities • Lead, coach, and develop assigned staff and managers • Represent MS-ISAC in member meetings, executive forums, regional engagements, association events, conferences, and other external engagements • Perform other tasks and responsibilities as assigned

🎯 Anforderungen

• Bachelor’s degree in business, public administration, cybersecurity, or a related discipline • 10+ years of progressive professional experience, including 7+ years in senior leadership roles • Senior leadership experience in member engagement, customer success, customer experience, account or relationship management, public-sector engagement, service delivery, or a related member-facing function • Demonstrated experience leading teams responsible for complex member, customer, stakeholder, or account relationships • Demonstrated experience developing and implementing engagement, customer success, member experience, retention, service adoption, or relationship-management strategies • Ability to translate member priorities and operational concerns into actionable recommendations, engagement strategies, and service improvement opportunities • Strong executive presence, including the ability to facilitate high-level discussions, challenge assumptions constructively, and influence outcomes • Ability to navigate ambiguity and operate effectively in environments with evolving strategy, structure, and requirements • Experience working with state, local, tribal, or territorial government organizations or demonstrated ability to successfully operate within complex public-sector environments • Demonstrated ability to build trusted relationships with senior public-sector leaders, member executives, customers, and other key stakeholders • Excellent verbal, written, facilitation, and presentation skills suitable for executive and public-facing engagements • Demonstrated ability to collaborate across organizational boundaries and lead through both authority and influence • Commitment to advancing cybersecurity resilience across the public sector • High degree of professional judgment, discretion, and integrity • Enthusiastic and passionate about the CIS mission of securing the connected world • Must be a citizen of the United States of America • Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree