Key Account Customer Success Associate – Chinese Vertical

🕒 vor 1 Monat

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $65.000 - $75.000 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🧑‍💼 Vertriebsmitarbeiter

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Chowbus

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

🍽️ Lebensmittel & Getränke

📦 Logistik

💼 Beratung

💰 €30.000.000 Venture Round im 2020-09

Food & Beverage • Logistics • Consulting

Chowbus ist ein Unternehmen, das ein umfassendes Point-of-Sale (POS) System anbietet, speziell entwickelt für Restaurants. Ihr System zielt darauf ab, die Effizienz zu verbessern und den Umsatz zu steigern, mit Funktionen wie Treueprogrammen, Tischreservierungen, Online-Bestellungen und QR-Code-Bestellungen. Das Chowbus POS integriert sich mit über 45 Drittanbieter-Lieferservices und bietet Lösungen wie Kioske und Handheld-Geräte für eine nahtlose Zahlungsabwicklung. Sie sind auch der exklusive Distributor von Pudu Technology's Rutech Robot in Nordamerika. Chowbus engagiert sich für die Unterstützung von Restaurants mit 24/7 Kundenservice und umfassenden Lösungen, die Arbeitskosten sparen und das kulinarische Serviceerlebnis verbessern.

Beschreibung

• Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams. • Gain a deep understanding of clients’ business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction. • Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value. • Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow. • Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs. • Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness. • Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions. • Coordinate with internal teams to ensure prompt responses to client inquiries and operational challenges. • Deliver comprehensive system training and onboarding guidance to ensure clients are fully proficient in using the POS platform. • Conduct regular training sessions and product update meetings to keep clients informed about new features and enhancements. • Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements. • Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams.

🎯 Anforderungen

• Advanced Microsoft skills, especially in Excel and Powerpoint required • Strong execution skills required • Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments. • Self-motivated and capable of leading initiatives independently while contributing to team success. • Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software. • Strong verbal and written communication skills required • Bachelor’s degree or higher in the related areas preferred • 2+ years of experience in customer success management preferred • Bilingual proficiency in English and Mandarin required • Familiarity with POS systems and business processes within the retail industry preferred

🏖️ Vorteile

• A fair compensation package • Medical, dental, and vision insurance • 401(k) • 100% employer-paid Short-Term Disability (STD) • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance • Company holidays • Birthday off • Paid Parental Leave • Flexible Paid Time Off (PTO) • Employee Assistance Program (EAP)