Measurement Success Analyst, Bilingual Spanish/English

🕒 vor 6 Tagen

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $48.000 - $54.000 / Jahr

⏰ Vollzeit

🟢 Junior

🧐 Analyst

Jetzt Bewerben

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Cint

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2004

🤝 B2B

☁️ SaaS

💰 Venture Round im 2016-01

Market Research • B2B • SaaS

Cint ist eine führende globale Technologieplattform, die einen umfassenden Marktplatz für Marktforschung bereitstellt. Das Unternehmen betreibt den weltweit größten programmatischen Research‑Marktplatz, die Cint Exchange, die Umfragen mit Millionen von Befragten in 130 Ländern verbindet. Cint bietet Services wie Media Measurement und Audience‑Monetarisierung und nutzt leistungsstarke Technologie, um insightsgetriebenen Unternehmen umsetzbare Daten bereitzustellen. Mit Fokus auf Qualität und Vertrauen setzt Cint fortschrittliche KI‑ und Machine‑Learning‑Tools ein, um die Integrität und Genauigkeit der erhobenen Daten sicherzustellen. Das Unternehmen bedient eine Vielzahl von Branchen, indem es Tools zur Messung der Werbewirkung, zur Durchführung von Brand‑Lift‑Studien und zur Optimierung von Marketingstrategien in Echtzeit anbietet. Tausende Unternehmen vertrauen Cint für seinen innovativen Ansatz, Unternehmen effizient und effektiv mit den richtigen Umfrageteilnehmenden zu verbinden.

Beschreibung

• Support English- and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products • Lead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings • Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders • Develop and maintain an up-to-date understanding of product changes and methodology improvements • Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software • Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management • Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally • Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce • Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner • Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations • Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

🎯 Anforderungen

• Professional fluency in both English and Spanish is required • Ability to confidently conduct business, lead client conversations, and communicate complex information professionally in both languages • BA/BS degree • Minimum 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions • Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner • Comfort speaking by phone or teleconferencing with clients (Zoom, Google Meet, Teams, etc) • Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP • Advanced problem solving and critical thinking • Strong work ethic with self-motivated mindset and drive to achieve goals • Detail oriented, self-starter who is eager to learn new skills and concepts • An innate sense of accountability • Flexibility in the ever-changing market research technology landscape • Positive attitude with team-player mentality

🏖️ Vorteile

• Medical, Dental, and Vision insurance options to suit you and your family’s needs • 401K with company matching • PTO, unlimited sick days • Remote Work • Paid maternity and paternity leave