Senior Director, Security Technology Specialist

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Cloud Software Group

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10.000+ Mitarbeiter

Software • Cloud Computing • Technology

Cloud Software Group ist ein führender Anbieter von Cloud-Lösungen, entstanden aus der Fusion von Citrix und TIBCO. Mit mehr als 100 Millionen Nutzerinnen und Nutzern weltweit bietet das Unternehmen eine Suite cloudbasierter Produkte, die ortsunabhängiges Arbeiten in verschiedensten Branchen ermöglichen. Die Cloud Software Group fördert eine vielfältige und inklusive Arbeitsumgebung und legt den Fokus auf Innovation und Wachstum. Das Unternehmen befähigt seine Teams, die Zukunft der Arbeit mitzugestalten, indem es vielfältige Erfahrungen nutzt und wohlüberlegte Risiken eingeht.

Beschreibung

• Deliver subject matter expert knowledge on designated specialist focus areas and establish yourself as a trusted advisor within the customer to accelerate time to value • Deliver complex, customized demonstrations and proof of value that highlight the outcomes that can be delivered • Navigate technical decision points, architecture, and technical strategy to aid in the adoption and expansion of products and services • Support a successful hands-on technical onboarding experience by managing readiness and assisting with the initial configuration to adopt new products and services • Build awareness of products and features and help remove barriers to adoption • Collaboration with cross-functional teams within the Cloud Software Group including Account Executives, Account Technical Specialists, • Demo Center team, Enablement, and Solution Architects • Collaborate with Product Management to provide bi-directional feedback to and from the PM team to influence product roadmap and provide valuable customer feedback • Help drive awareness into the field technical teams on product specialties including new technical capabilities, new tech previews, customer use cases, and success stories • Delivering value throughout the life of the subscription by supporting the accounts teams, driving deep solution awareness • Have good communication skills, consistently communicating status, next steps, risks, etc. to both internal and external stakeholders • Support emerging technical needs, working to uncover use cases and customer success stories to share with the field • Contribute to internal initiatives to deliver webinars, presentations, and the creation of reference architectures, Techzone guides, etc. to aid onboarding and adoption of new technologies within the field and our customer accounts

🎯 Anforderungen

• Bachelor’s degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experience is required • 8 + years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering, or consulting) • High level of specialized knowledge of Cloud Software Group products, including Citrix and NetScaler • Azure, AWS or Google Cloud Certifications are a plus • Ability to effectively deliver and implement technical projects across multiple simultaneous engagements in a customer-facing capacity • Excellent oral, written skills and presentation skills • An excellent customer service demeanor and able to engage with different levels of audiences.

🏖️ Vorteile

• Health insurance • Professional development opportunities