Senior Systems Analyst, Salesforce

🕒 vor 3 Tagen

🏄 California, Texas, +1 weitere Bundesländer – Remote

🏄 California – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $94.000 - $138.000 / Jahr

⏰ Vollzeit

🟠 Senior

⚙️ Systemingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Cloudera

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2008

🏢 Unternehmen

☁️ SaaS

🤖 Künstliche Intelligenz

💰 €4.099.999 Venture Round im 2013-01

Enterprise • SaaS • Artificial Intelligence

Cloudera ist ein führendes Unternehmen für Enterprise Data Clouds, das Unternehmen befähigt, Daten in jeder Umgebung zu verwalten und zu analysieren. Mit einer hybriden Datenplattform unterstützt Cloudera moderne Datenarchitekturen mit Lösungen wie Open Data Lakehouse, skalierbarem Data Mesh und Unified Data Fabric, die für Künstliche Intelligenz, Datenengineering und maschinelles Lernen entwickelt wurden. Zu den wichtigsten Branchen, die bedient werden, gehören Finanzdienstleistungen, Telekommunikation, Gesundheitswesen und mehr, in denen die Plattform von Cloudera eine sichere, skalierbare und effektive Datenverwaltung ermöglicht. Durch den Einsatz von KI und fortschrittlicher Analytik im großen Maßstab hilft Cloudera Organisationen, ihre Daten in umsetzbare Erkenntnisse zu verwandeln.

Beschreibung

• Proactively seek out and identify needed system enhancements • Point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements • Analyze existing business processes and system configurations to identify gaps • Gather and document business requirements from end users as well as supporting the prioritization process. • Review best practices and elicit information regarding feature roadmap with vendors • Design solutions to optimize processes and user experience • Present to-be solutions to business stakeholders using formal design documentation, flowcharts, and example use cases scenarios • Provide developers with well defined user stories and acceptance criteria to ensure customizations are implemented according to business stakeholder requirements • Ensure system modifications adhere to the change control processes and compliance policies • Know when the best solution may not be a change in system design • Planning, execution and documentation of testing phases as required. • Support monthly release management • Communicate system changes to broader user audience in advance so they understand the change and how to use it prior to implementation • Develop documentation to support end-user training and knowledge transfer within the team • Resolve L2 support tickets as assigned and within established service level objectives • Escalate issues to vendor technical support as appropriate • Answer user questions and direct them to training materials

🎯 Anforderungen

• B.S. or B.A. degree in BIS, Computer Science or related field • Minimum of 5+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations, Support or Federal stakeholders • Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification • Demonstrated experience developing business requirements documentation, user stories and user acceptance test scripts • Subject matter expertise working with Sales and/or Sales Operations teams with a firm understanding of demand generation, pipeline management, forecasting, and/or quote-to-cash processes • Experience with diagramming tools to develop process flow charts and user experience mock ups (LucidChart, Visio, Omnigraffle) • Proficiency with G-Suite or MS Office (word processing, spreadsheets, and presentations) • Familiarity with Agile project management and development lifecycle processes • Ability to adjust and set priorities to meet deadlines • Strong verbal communication skills, including presentation skills • Ability to work effectively in a professional manner • Strong customer service orientation

🏖️ Vorteile

• Generous PTO Policy • Support work life balance with Unplugged Days • Flexible WFH Policy • Mental & Physical Wellness programs • Phone and Internet Reimbursement program • Access to Continued Career Development • Comprehensive Benefits and Competitive Packages • Paid Volunteer Time • Employee Resource Groups