Consumer Insights Analyst

🕒 vor 20 Tagen

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Colibri Group

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

📚 Bildung

🤝 B2B

💸 Finanzen

Education • B2B • Finance

Colibri Group ist ein führendes Unternehmen im Bereich der beruflichen Bildung, das sich der Unterstützung von Fachleuten bei der Weiterentwicklung und Anpassung in ihren Karrieren widmet. Das Unternehmen bietet erstklassige Lernerfahrungen, die auf verschiedene Berufe zugeschnitten sind, darunter Immobilien, Gesundheitswesen, Finanzdienstleistungen, Lehre, Bewertung und Buchhaltung. Colibri Group ist stolz auf ihren ganzheitlichen Ansatz in der beruflichen Weiterbildung und bietet ansprechende Bildungsprogramme, Mentorship-Möglichkeiten und Ressourcen, die den Interessen und Zielen ihrer Schülerinnen und Schüler entsprechen. Durch ihre Programme ermöglicht die Colibri Group Millionen von Fachleuten, ihre Karriereziele zu erreichen und in verschiedenen Branchen erfolgreich zu sein.

Beschreibung

• Support the Consumer Insights team in managing and evolving Voice of the Customer programs across brands, including surveys tied to key customer interactions • Help build, maintain, and troubleshoot survey workflows, automations, and integrations within Qualtrics and connected platforms • Design, launch, and manage ad hoc surveys and research projects in partnership with stakeholders across marketing, product, and other business teams • Analyze quantitative and qualitative research findings to identify trends, opportunities, and actionable customer insights • Create clear, well-organized reports and presentations that translate data into meaningful recommendations for business partners • Present insights to cross-functional teams and serve as a trusted partner in helping stakeholders interpret research results • Partner with internal teams across multiple ecosystems to support their ongoing research needs and prioritize high-impact work • Collaborate closely with the Consumer Insights team to expand in-house capabilities and reduce reliance on external support where appropriate • Maintain accuracy and consistency in research execution, data handling, and reporting deliverables. • Contribute to team projects that support broader business initiatives and strategic decision-making • Complete other duties and special projects as assigned

🎯 Anforderungen

• Bachelor's degree in Market Research, Business, Marketing, Psychology, Social Sciences, or a related field (or equivalent experience) • 2-5 years of proven experience in a consumer insights, market research, customer insights, or analyst role • Hands-on experience with Qualtrics, including survey programming, workflow automation, and platform integrations • Strong analytical skills with the ability to synthesize research data into clear findings and business-focused recommendations • Experience supporting both structured feedback programs and ad hoc research initiatives • Confidence creating reports and presenting insights to stakeholders in a clear, consultative manner • Strong interpersonal and communication skills, with the ability to work effectively across teams and functions • Excellent organization and project management skills, with the ability to manage multiple priorities in a remote environment • Comfort working in a growing function where processes may evolve and team members contribute across a range of initiatives • Experience in education, certification, or a similarly customer-focused industry is helpful, but not required.