Head of Service Operations – Sr. Manager/Director

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $190.000 - $250.000 / Jahr

⏰ Vollzeit

🟠 Senior

⚙️ Operations

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Collective

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2020

💳 Fintech

☁️ SaaS

Fintech • SaaS

Collective ist eine All-in-One-Finanzplattform für selbstständige Unternehmer und Freiberufler. Sie bietet Software-Tools und Partnerdienste zur Steueroptimierung, Buchhaltung, Lohnabrechnung und Unternehmensgründung, um Mitgliedern zu helfen, bei Geschäftsteuern zu sparen und ihre Finanzen effizient zu verwalten. Collective bietet Selbsthilfe-Tools statt rechtlicher oder finanzieller Beratung und integriert externe Steuererstellung und verwandte Dienstleistungen.

Beschreibung

• Own daily execution of the full Service Operations function (bookkeeping and tax preparation) as a single integrated manufacturing system. • Manage a team of line managers and senior managers across all production workflows. Set clear performance expectations, run tight operating cadences, and develop hands-on leaders. • Drive daily and weekly production reviews monitoring throughput, SLA adherence, first-pass quality rate, and capacity utilization in real time. • Own backlog recovery: when production falls behind, activate and execute pre-defined recovery playbooks before the problem compounds. • Manage capacity dynamically. Match staffing to inflow forecasts and redistribute specialists across workflow types. • Partner with Product Operations to enforce financial quality standards and surface patterns of failure. • Partner with Strategic Operations to translate floor needs into system improvement requests and own the feedback loop.

🎯 Anforderungen

• 10+ years managing high-volume, process-driven operations. Financial services, fintech, tax services, or professional services at scale preferred. • A manufacturing or industrial operations mindset: you think in throughput, utilization, cycle time, and first-pass yield, not effort and headcount. • Proven track record running multi-workflow operations where different work types run in parallel and must be balanced dynamically. • Strong people leader with direct experience managing managers. You build a player-coach culture where every leader stays in the work. • Familiarity with Lean and Six Sigma principles, statistical process control, root cause analysis, and variance reduction. Formal certification is a plus, not required. • Experience with financial services workflows (accounting, tax, bookkeeping) is strongly preferred. • Comfort in a systems-driven environment where workflows are encoded in tools and your job is to run the system, not redesign it on the fly. • A clear point of view on the AI transition in financial services.

🏖️ Vorteile

• Remote-Friendly Environment: Flexibility to work from home while staying connected to the team. • Health & Wellness: $200 quarterly reimbursement to support your well-being. • Fresh Lunch: Provided on in-office days for those in a hybrid schedule. • Commuter Support: $150 monthly reimbursement for transit expenses for those in a hybrid schedule. • Time Off: Flexible PTO plus 14 company holidays. • Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents. • Parental Leave: 16 weeks fully paid. • Retirement & Ownership: 401k plan plus an equity package. • Team Connection: Quarterly virtual events and an annual in-person summit.