Forward Deployed Product Manager, AI Agent

🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $170.000 - $280.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

✅ Produktmanager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Cresta

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

☁️ SaaS

🤖 Künstliche Intelligenz

🏢 Unternehmen

SaaS • Artificial Intelligence • Enterprise

Cresta ist eine Enterprise‑AI‑Plattform, die darauf ausgelegt ist, die Performance von Contact Centern durch die Integration menschlicher und virtueller Agenten zu steigern. Das Unternehmen bietet Tools wie Conversation Intelligence, Agent Assist und Virtual Agents, die generative KI in Echtzeit nutzen, um die Customer Experience zu verbessern, Umsatzwachstum zu fördern und die Produktivität der Agenten zu erhöhen. Mit seiner KI‑Plattform hilft Cresta Unternehmen in Branchen wie Finanzdienstleistungen, Telekommunikation und Handel, Kosten zu senken und die Effizienz zu steigern, indem Kundeninteraktionen in umsetzbare Erkenntnisse verwandelt werden. Durch den Fokus auf Verhaltensweisen, die Geschäftsergebnisse beeinflussen, will Cresta den Standard im Kundenservice anheben und den Return on Investment (ROI) für seine Kunden maximieren.

Beschreibung

• Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll… • Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization • Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI • Lead customer relationships and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively. • Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform • Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform • Improve our playbooks for agent development and customer deployment

🎯 Anforderungen

• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products • Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care. • Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally • Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!) • Comfortable working with ambiguity and learning quickly in a dynamic startup environment • Passion for AI, automation, and shaping the future of customer experience.

🏖️ Vorteile

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees