Account Manager

🕒 vor 23 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

CrowdRiff

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2013

☁️ SaaS

📱 Medien

SaaS • Media • Marketing

CrowdRiff ist ein Unternehmen, das sich auf Destinationsmarketing spezialisiert hat und Tools zur Beschaffung, Verwaltung und Veröffentlichung von nutzergenerierten Inhalten und Kurzvideos bereitstellt. Ihre Lösungen sind für Destinationen wie DMO's (Destinationsmarketingorganisationen), Hotels, Resorts, Museen, Reiseveranstalter und Attraktionen konzipiert. CrowdRiff bietet eine Plattform, auf der Nutzer die Logistik der originalen Kurzvideo-Produktion handhaben, nutzergenerierte Inhalte kuratieren, visuelle Medien zentralisieren und effektiv zusammenarbeiten können. Durch die Straffung des visuellen Content-Managements spart CrowdRiff seinen Kunden Zeit und reduziert die Kosten der Videoproduktion, während die Aufrufe von Social Videos erhöht werden.

Beschreibung

• Manage the full lifecycle of assigned accounts, with a focus on Destination Marketing Organizations (DMOs), within the west coast. • Build and maintain strong relationships with key stakeholders across each account. • Execute outreach and engagement strategies to support product adoption, retention, and upsell opportunities. • Identify and qualify new business opportunities in partnership with your Business Development Representative (BDR). • Meet or exceed quarterly and annual retention and revenue growth targets. • Serve as the primary point of contact for customers, ensuring a positive and productive relationship. • Monitor customer health and proactively address potential risks. • Partner with support resources to deliver onboarding, training, and value-driven check-ins. • Demonstrate product value through regular business reviews and sharing relevant success stories. • Share customer and regional feedback with internal teams to help influence product improvements and go-to-market tactics. • Participate in beta programs and assist customers in adopting new features. • Maintain accurate CRM records, account plans, and forecasts for renewals and upsells. • Track performance metrics and report on key account outcomes. • Ensure operational efficiency by following established processes and best practices. • Partner with Product, Marketing, and Support teams to deliver exceptional customer experiences. • Support marketing and advocacy efforts such as case studies, references, and testimonials. • Represent CrowdRiff at industry events and networking opportunities as needed. • Stay current on CrowdRiff’s product capabilities and industry trends. • Participate in internal training programs to enhance product knowledge and account management skills. • Share learnings and collaborate with peers to strengthen overall team performance.

🎯 Anforderungen

• 2–4 years of experience in account management, customer success, or B2B SaaS sales. • Proven track record of meeting or exceeding retention and/or growth targets. • Strong communication, relationship-building, and presentation skills. • Ability to interpret customer data and use insights to drive engagement. • Experience working cross-functionally with Product, Marketing, Sales, or Customer Success teams. • Familiarity with the travel, tourism, or DMO industry is an asset. • Comfortable managing multiple accounts and priorities in a fast-paced environment.

🏖️ Vorteile

• 🍼 Parental leave • 📚 Extended learning and development opportunities through our DevDollars program • 💰 Equity incentives • ☀️ Feel-Good Fridays:Enjoy a half-day off every other Friday in summer • 🗓️ No-meeting Fridays year-round • 💻 Flexible work hours • 🎉 Regular team socials & team events • ⛱ Up to 8 weeks of vacation • 💲 Up to $3000 towards your next trip • 🌍 Travel and work from a country of your choice for 90 days